Jobs: contact center agent

First things first, some baseline key responsibilities to get you started - Develop and deliver training programs for contact center agents, focusing on customer service skills, product knowledge, systems and tools, and company policies and procedures. Create training materials, including presentations, manuals, job aids, and e-learning modules, to support ...

First things first, some baseline key responsibilities to get you started - Develop and deliver training programs for contact center agents, focusing on customer service skills, product knowledge, systems and tools, and company policies and procedures. Create training materials, including presentations, manuals, job aids, and e-learning modules, to support ...

1. Hire and build the team. Own the full hiring funnel for agents, team leads, and future floor managers, working with internal recruiters and making final hiring decisions. 2. Scale and manage performance Run the floor during shifts, drive core KPIs (dials, contacts, talk time, appointments or sales, conversion rate) and hold team leads and agents...

**Job Title: Contact Center Agent** **Location:** Alappuzha **Work Time:** Shift / GST Time **Employment Type:** Full-Time We are looking for a customer-focused **Contact Center Agent** to handle inbound and outbound communications and provide exceptional support across multiple channels. The role requires strong communication skills, problem-solving...

Line of ServiceAdvisoryIndustry/SectorFS X-SectorSpecialismOperationsManagement LevelManagerJob Description & SummaryAt PwC, our people in data and analytics engineering focus on leveraging advanced technologies and techniques to design and develop robust data solutions for clients. They play a crucial role in transforming raw data into actionable...

Line of ServiceAdvisoryIndustry/SectorFS X-SectorSpecialismOperationsManagement LevelManagerJob Description & SummaryAt PwC, our people in data and analytics engineering focus on leveraging advanced technologies and techniques to design and develop robust data solutions for clients. They play a crucial role in transforming raw data into actionable...

Unspecified Who we are: Pratt & Whitney, an RTX business, is working to once again transform the future of flight designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious. Come ready to explore and you’ll find a place...

DescriptionDescriptionDescriptionWe are a fast growing US based company building a high performance outbound sales call center. The team will handle both cold and warm calls into the United States, selling directly to consumers. Our goal is to scale this center to 100+ agents over the next 12 to 24 months and make it the engine of our growth.What You Will...

DescriptionWe are a fast growing US based company building a high performance outbound sales call center. The team will handle both cold and warm calls into the United States, selling directly to consumers. Our goal is to scale this center to 100+ agents over the next 12 to 24 months and make it the engine of our growth. What You Will Own1.       Hire...

DescriptionDescriptionDescriptionWe are a fast growing US based company building a high performance outbound sales call center. The team will handle both cold and warm calls into the United States, selling directly to consumers. Our goal is to scale this center to 100+ agents over the next 12 to 24 months and make it the engine of our growth.What You Will...

A Call Center Agent handles customer interactions via phone providing support resolving issues and promoting products or services They are the first point of contact for customers and their role is crucial for maintaining customer satisfaction and brand loyalty Min Qualification 2 and with or without degree Job Types Full-time Part-time Permanent Fresher Pay...

Orange Business is here About us Join us at Orange BusinessWe are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.Every day, you will collaborate with a team dedicated to providing consistent,...

Orange Business is here About us Join us at Orange BusinessWe are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.Every day, you will collaborate with a team dedicated to providing consistent,...

Company DescriptionMake Adroitserve your guide to finding high quality and cost effective offshore: call centers, software, BPOs, KPOs, HR, legal process outsourcing (LPOs), data entry, accounting, SEO, web design, web development, medical billing, medical transcriptions, and more Whether you are looking for Indian software providers, Filipino call centers,...

Company DescriptionMake Adroitserve your guide to finding high quality and cost effective offshore: call centers, software, BPOs, KPOs, HR, legal process outsourcing (LPOs), data entry, accounting, SEO, web design, web development, medical billing, medical transcriptions, and more Whether you are looking for Indian software providers, Filipino call centers,...

**Job Summary** **Contact center Architect**: 9+ years of experience in the contact center domain Extensive knowledge in leading Contact centers platform including Google Dialog flow, Amazon Connect, Genesys Cloud, NICE Incontact, Twilio Experience in Cloud based CCaaS solutions are mandatory Experience in leading and responding to RFP Comfortable in...

Contact Center Technology Engineer Our Technology team is the backbone of our company: constantly creating, testing, learning and iterating to better meet the needs of our customers. If you thrive in a fast-paced, ideas-led environment, you’re in the right place.This role is eligible for our hybrid work model: Two days in-office.Why this job’s a big...

Contact Center Technology Engineer Our Technology team is the backbone of our company: constantly creating, testing, learning and iterating to better meet the needs of our customers. If you thrive in a fast-paced, ideas-led environment, you’re in the right place.This role is eligible for our hybrid work model: Two days in-office.Why this job’s a big...

Provide world-class, specialized phone service to high-priority advisors, clients, or other relationship partners to successfully resolve customer-initiated service issues in an innovative manner. Respond to more complex issues (which may be related to basic investment products, general securities products, or insurance products) escalated from service...

Provide world-class, specialized phone service to high-priority advisors, clients, or other relationship partners to successfully resolve customer-initiated service issues in an innovative manner. Respond to more complex issues (which may be related to basic investment products, general securities products, or insurance products) escalated from service...