Support Associate

3 weeks ago

Bengaluru, India Oracle Full time

This is a requirement is for Oracle Financial Services Finergy division. We are a part of Oracle Financial Services Global Business Unit (FSGIU) business unit and our specialized solutions address the unique business needs of banking and financial institutions, enabling them to make more informed business decisions and serve customers better. Poduction supportWe are looking for a resource with 2-6 yrs of providing application support in the banking domain. Payments domain experience is desirable

Required Experience/Skill Set:• Strong customer service and support focus with a desire to deliver high quality service• Ability to multi-task, work under pressure and adhere to tight deadlines• 4-6 years’ experience in hands-on application support analyst role• Strong technical skills (PL/Sql, Unix, Unix shell scripting)• Extensive problem solving and debugging skills• Ability to independently apply production upgrades • Experience in providing services to agreed SLA’s and OLA’s• Experience with working in an ITIL environment. ITIL foundation Certification desired• Excellent interpersonal and communication skills• Flexible in working outside of core business hours at short notice• Able to work in 24*7 support in different shifts pattern on rotational basis (work schedule will include weekend support as well). Must be willing to work from office.• Basic knowledge of Java • Basic knowledge of PERL • Basic knowledge of RDBMs Oracle and MSSQL• Basic knowledge in tools a plus (AppD, ESP, Splunk, NDM, Cloudprober, Moog, sNow, • Basic knowledge of containers (app Engine) • Working knowledge of TSQL and PL/SQL• Working knowledge of Linux and Windows OS• Working knowledge of KSH scripting• Working knowledge of Incident, Problem, Change, Release, & Request Management processes.• Knowledge of SmartStream TLM a plus• Knowledge of Informatica a plus.• Knowledge of Reconciliation business domain a plusResponsibilities:• Be a SMEs for the given cluster of applications and their environments• Provide technical leadership• Resolve non KEDB issues/tickets• Drive Shift-Left strategy• Prepare and Maintain the overall KEDB as per defined Knowledge Management process• Identify scope for automation and focus on continuous improvements• Conduct RCA for the identified Problems along with Service Desk and Incident Managers• Drive execution of Problem Resolution Plans with other stakeholders• Coordinate with BNYM Business Users, BNYM Technology teams, Service Desk for incident resolution• Provide inputs to project review documents / dash boards to senior management• Maintain application monitoring, performance tuning and testing• To examine potential areas for Service Improvement and raise proposals with the Service Manager

Career Level -

As a member of a project team, follows standard practices and procedures to analyze situations/data and provide quality work products to deliver functional and technical solutions on applications and technology installations. Work involves some problem solving with assistance and guidance in understanding and applying relevant Oracle methodologies and practices with limited autonomy. Implements Oracle products and technology in various industries to meet customer specifications.

Diversity and Inclusion:

An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation. 

Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.

That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

  • Customer Support Associate

    1 month ago

    Bengaluru, India child support foundation Full time

    **Salary**: ₹10,320.59 - ₹31,784.34 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift Supplemental pay types: - Shift allowance Ability to commute/relocate: - Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required) **Education**: - Higher Secondary(12th Pass)...

  • Associate Engineer Technical Support

    2 months ago

    Bengaluru, India Inspirisys Solutions Limited Full time

    Associate Engineer Technical Support | Bangalore Function - Infrastructure Job Profile: Associate Engineer Technical Support with Desktop Support knowledge Requirements: Should have 2+ years of experience in Desktop Support, Installation, and troubleshooting

  • Seller Support Associate

    1 month ago

    Bengaluru, India STARTEK Aegis Customer Support Services Pvt. Ltd Full time

    STARTEK _SELLER SUPPORT Bto B - Voice process -Outbound English & Hindi Mandatory Rotational Shift -Day Shift Fresher to Experience Rotational Off - 6days working Work from Office Looking for Immediate Joining Walk-in's Interview - Monday to Saturday Timings - 10AM to 4PM A- Nos., 70, sringar, Krishna Reddy Industrial Area, Hosapalaya, Muneshwara...

  • Customer Support Associate

    7 days ago

    Bengaluru, India IntouchCX Full time

    **THE ROLE: Customer Service Associate - Non-Voice** **About : IntouchCX** IntouchCX is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we’re obsessed with providing remarkable customer experiences for the world’s most innovative brands. **About the Job** Are you a...

  • Client Support Associate

    1 month ago

    Bengaluru, India The Scalers Full time

    Our Partner, a Our Partner company which was founded on one idea - to empower those who invest in private markets. Private investments that are, well, a little less private and a little more open. With customers at the centre of our decision making, we are building industry-defining products and services for the fintech era, designed to give investors...

  • Customer Support Associate

    7 days ago

    Bengaluru, India IntouchCX Full time

    **THE ROLE: Customer Service Associate - Non-Voice** **About Intouchcx** Intouchcx is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we’re obsessed with providing remarkable customer experiences for the world’s most innovative brands. **About the Job** Are you a...

  • Customer Support Associate

    7 days ago

    Bengaluru, India IntouchCX Full time

    **THE ROLE: Customer Service Associate - Non-Voice** **About Intouchcx** Intouchcx is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we’re obsessed with providing remarkable customer experiences for the world’s most innovative brands. **About the Job** Are you a...

  • Customer Support Associate

    5 days ago

    Bengaluru, India IntouchCX Full time

    **THE ROLE: Customer Service Associate - Non-Voice** **About Intouchcx** Intouchcx is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we’re obsessed with providing remarkable customer experiences for the world’s most innovative brands. **About the Job** Are you a...

  • Customer Support Associate

    3 days ago

    Bengaluru, India IntouchCX Full time

    **THE ROLE: Customer Service Associate - Non-Voice** **About Intouchcx** Intouchcx is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we’re obsessed with providing remarkable customer experiences for the world’s most innovative brands. **About the Job** Are you a...

  • Support Associate

    1 month ago

    Bengaluru, India m360 Research Full time

    Company Description **About m360 Research**: m360 Research is a full-service market research agency specializing in the healthcare space. Our proprietary panels include over 1 million physicians across 75 specialties in addition to substantial communities of allied HCPs, and payers. Founded in 2004, with a strong provenance in technology and innovation, m360...

  • Associate Engineer Technical Support

    1 month ago

    Bengaluru, India Inspirisys Solutions Limited Full time

    Associate Engineer Technical Support | BangaloreFunction - InfrastructureJob Profile:Associate Engineer Technical Support with Desktop Support knowledgeRequirements:Should have 2+ years of experience in Desktop Support, Installation, and troubleshooting

  • Support Operations Associate

    2 months ago

    Bengaluru, India Rubrik Full time

    Job Summary Support Operations Associate Location:Bangalore Shift: EST (5:30 P.M IST-2:30 A.M IST) ABOUT THE TEAM Rubrik Customer Success provides enterprise technical support to customers and partners through phone, web, and email with the highest level of customer satisfaction. The Support Operations organization provides reliable,...

  • Assistant/ Associate/ Full Professor, Department of

    1 month ago

    Bengaluru, India ASSISTANT ASSOCIATE FULL PROFESSOR, DEPARTMENT OF BBA Full time

    Roles and Responsibilities Actively publish research papers in the area of interest Support the accreditation and affiliation efforts. Mentor students in the Management programs Lead a flagship initiative of the institution. Overall Research and Development in Management. Contribute and Cooperate with the other Departments and Committees in organising...

  • Customer Support Associate

    4 weeks ago

    Bengaluru, India Teleperformance Full time

    1. Role: Customer support Associate.(International Voice ) 2. Qualification: Graduate or Undergraduate with minimum 1y international BPO. 3. Shift: US shift 4. Salary: 30000 CTC, 26000 take home 5. 5 working days with 2 fixed week offs ( Saturday & Sunday). 6. Language - Excellent English 7. 2 way cab **Salary**: ₹25,000.00 per...

  • Cloud Support Associate

    1 month ago

    Bengaluru, Karnataka, India AWS India - Karnataka Full time

    Bachelor’s degree OR equivalent experience in a technical position - 0-1 years of experience in Linux/Windows Systems administration OR Database design and Optimization OR BigData Analysis OR Network administration OR Dev-ops. - Troubleshooting / Support experience Programming / scripting experience (Java, Perl, Ruby, C#, and/or PHP) - Excellent oral and...

  • Assistant/associate/ Full Professor, Department of

    4 weeks ago

    Bengaluru, India ASSISTANT ASSOCIATE FULL PROFESSOR, DEPARTMENT OF BBA Full time

    Roles and Responsibilities Actively publish research papers in the area of interest Support the accreditation and affiliation efforts. Mentor students in the engineering design of products Lead a flagship initiative of the institution. Overall Research and Development in Electronics. Contribute and Cooperate with the other Departments and Committees in...

  • Cloud Support Associate

    1 month ago

    Bengaluru, Karnataka, India AWS India - Karnataka Full time

    Bachelor’s degree OR equivalent experience in a technical position - 0-1 years of experience in Linux/Windows Systems administration OR Database design and Optimization OR BigData Analysis OR Network administration OR Dev-ops. - Troubleshooting / Support experience - Programming / scripting experience (Java, Perl, Ruby, C#, and/or PHP) - Excellent oral and...

  • Cloud Support Associate

    1 month ago

    Bengaluru, Karnataka, India AWS India - Karnataka Full time

    Bachelor’s degree OR equivalent experience in a technical position - 0-1 years of experience in Linux/Windows Systems administration OR Database design and Optimization OR BigData Analysis OR Network administration OR Dev-ops. - Troubleshooting / Support experience - Programming / scripting experience (Java, Perl, Ruby, C#, and/or PHP) - Excellent oral and...

  • Customer Support Associate

    1 month ago

    Bengaluru, India Sath Outsourcing Service pvt. Ltd. Full time

    Profile - Customer support associate - Graduate with relevant documents. 1 year of experience in BPO domain with relevant documents. **Very Good communication skills in English and Hindi.** Salary : 25K CTC and 20k inhand Shift timings : 9am to 9pm rotational shift 6 days working and 1 rotational week off. Location - **Bangalore,...

  • Customer Support Associate

    5 days ago

    Bengaluru, India SPZ Solutions Pvt. Ltd Full time

    !! Urgent Hiring !! Hiring !! Hiring !! Hiring !! **Freshers can also Apply** Job Title : Customer support Associate Location : Work from office (Bangalore Location) Salary : 22000 CTC + 4000 Relocation Note - Cab facility is available. (( Profile will be Start Shortlisted from Today )) **Job Types**: Full-time, Fresher **Salary**: ₹18,000.00 -...