Senior Engineer-TA2

3 weeks ago

Noida, India Ericsson Full time

Description

Join our Team

About this opportunity 
The primary purpose is to take full responsibility for second level preventive maintenance and system fault restoration. The position is also responsible for configuration changes within the scope of work as delegated by work area responsible. Fault remedy requiring on site presence is dispatched to the field operation organization. The position responsible will be required:
• To work within well-defined system support guidelines.
• To prioritize faults to meet SLA/WLA.
• To investigate faults/cause related to system/network problems.
• To participate in internal technical discussions in view to improve overall network performance and make recommendations wherever possible.
• To ensure correct working methodology.
• To be able to efficiently use tools like Alex and Primus.


What you will do 
• Second level service problem restoration.
• To handle and analyze Trouble Tickets and recommend timely actions and solutions to Trouble Tickets with guidance, when necessary.
• To handle and execute the Change Request in stipulated time frame.
• To Create WO to FM team when necessary.
• Raise CSR towards SLS.
• Perform second level Preventive Maintenance of nodes.
• Acceptance testing of nodes.
• Involved in upgrade/updates of live nodes.
• Feasibility Testing and Rollout of New Feature as per MOP
• Emergency Handling
• Interface with other organizational entities such as GNOC – 1st Level Assurance RAN/TXN/OSS, NPIS, FM etc.
• Ability to perform under time constrains depending upon the business requirements.

You will bring 
• Telecommunications knowledge e.g., telephony switching principles, traffic concepts, telecommunication networks, signaling and product functional demands.
• General understanding of AXE Traffic cases and Mobile Traffic cases. For complimentary products, broad knowledge of Unix operating system is essential.
• Ability to independently perform tests in a prepared environment and as per given instructions.
• Ability to prepare implementation instructions.
• Ability to analyze and provide recommendations to Customer Service Requests and O&M queries of complexity.
• Good understanding of data scripts RAN/TXN/OSS.
• Working knowledge of support and supply processes


Educational Qualifications
• Degree within Telecommunication Engineering/Computer Science/Computer Engineering.
• Minimum 3 to 4 years of relevant experience of which at least one year must have been spent working on Ericsson GSM / WCDMA Systems or Complimentary products supplied by Ericsson or TXN Systems or OSS Nodes.


Why Join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and creativity to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. 
 

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Senior Support Engineer

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Previous hires also worked at

Nokia Siemens Networks

Huawei Technologies

Leiden University

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