IT Support Technician

4 weeks ago

Gurgaon, India Davies Group Full time

About Us

At Davies, we get it... you are not just looking for a job, you are looking to build a life and a career. We believe in our people and realize that our success is a direct result of creating a learning atmosphere, leadership opportunities, and promoting from within. We believe that engaging in corporate social activities and working together as a team is a vital part of the Davies culture. 

With a multinational global team, Davies Group is a specialist professional services and technology firm working in partnership with leading insurance, highly regulated, and global businesses. At Davies Group, we help clients to manage risk, operate core business processes, and to transform and grow. We deliver operations, consulting and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation, and change management.

Are you looking for a company that is Dynamic and Innovative where the employees are Connected and Succeed Together? If so, Davies may just be the right choice for you.

Job Overview 

Davies US is looking for an IT Support Technician to help with working with onsite employees to resolve support requests by phone, email, and in person. You will learn how to set up and use various tools and programs used to support our company’s needs and business processes. Reporting to the IT Analyst, you will use the knowledge and tools provided to support our staff and see requests through to resolution. You will frequently work with onsite IT to maintain services and inventory, as well as escalate the more complex issues.

To be successful in this role, you need have superb communication skills, verbal and written, conducted in a timely manner, proactive, independent, and takes initiative with consistent follow through and superior time management skills with capability of working with and meeting deadlines. You must have basic troubleshooting knowledge of Microsoft Windows 10+, administration / Setup of Microsoft 365, basic understanding of Active Directory, Domains, & Group Policies, ability to configure network equipment, basic understanding, or ability to set up routers / switches and wireless access points, experience with a help desk ticketing system and experience with RMM software (Atera, Automation, etc.) is a plus. Additionally, you will need to be an excellent team player with interpersonal skills, able to work under pressure on multiple workstreams to meet tight deadlines and a high-level attention to detail and problem-solving skills. This role is a full-time, position located in Coppell TX and will require working outside of business hours and being on-call at times.

Responsibilities and Duties

A passion for helping non-technical end-users.  A strong willingness to learn, improve and take feedback from the team.  Excellent verbal and written communication skills. Keeps end users, associates and management updated all the time.  Excellent time management & multitasking skills.  Attention to detail and quality of work.  Adeptness at utilizing resources and finding solutions.  Strict about updating documentation and ticket notes. Exhibit company values of We are Dynamic, We are Innovative, We are Connected, and We Succeed Together Perform other duties as assigned

Experience and Qualifications

Required

Basic troubleshooting knowledge of Microsoft Windows 10+ Administration / Setup of Microsoft 365  Basic understanding of Active Directory, Domains, & Group Policies  Ability to configure network equipment  Basic understanding or ability to set up routers / switches and wireless access points.  Experience with a help desk ticketing system.  Experience with RMM software (Atera, Automation, etc. ) is a plus. 

Preferred

One year experience in Help Desk, troubleshooting, maintaining and installing the technologies listed above.

Knowledge, Skills, and Abilities

Proactive, independent, and takes initiative with consistent follow through Superb communication skills, verbal and written, conducted in a timely manner Superior time management skills with capability of working with and meeting deadlines Exceptional capability to multi-task and prioritize with excellent organization and documentation skills in a fast-paced, dynamic work environment Excellent team player with interpersonal skills High level attention to detail and problem-solving skills Capable of working collaboratively and independently with minimal supervision Exhibit discretion with sensitive and confidential information Display a comfort level working with key people at all levels within an organization

Essential Requirements

Must have US work rights Must speak English Basic troubleshooting knowledge of Microsoft Windows 10+ Administration / Setup of Microsoft 365  Basic understanding of Active Directory, Domains, & Group Policies  Ability to configure network equipment  Basic understanding or ability to set up routers / switches and wireless access points.  Experience with a help desk ticketing system Experience with RMM software (Atera, Automation, etc. ) is a plus

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the individual for this job and are subject to change with or without notice. 

Diversity and Inclusion

Davies is committed to being a diverse and inclusive workplace. We welcome candidates of all genders, gender identity and expression, neurodiversity, sexual orientation, disability, physical appearance, body size, race, age, nationality, and belief (or lack thereof). 

Rewards and Recognition

We embrace innovation and run an annual competition available for all colleagues to submit their ideas. The top finalists travel to the current year’s competition site where they pitch their ideas to our investors. The winner receives funding to bring their idea to life and the runners up receive a reward for their involvement. Some of our teammates have moved across into brand new positions to further develop their ideas/projects 

Benefits

Medical, dental, and vision plans 401k plan with employer matching Paid Time Off, Sick Leave, and Paid Holidays  Life insurance, short term, and long-term disability plans  Amazing Executive and Senior leadership as well as fabulous teammates 

Position Type, Work Environment and Physical Demands

This is a in office position located in Coppell, TX, full time, salaried, exempt position that predominantly operates remotely from a professional home-based office environment routinely using standard office equipment such as computers, phones, printers, photocopiers, and scanners and requires prolonged periods of sitting at a desk while working on a computer. While performing the duties of this job, the individual will be required to regularly hear and talk. This is a largely sedentary role requiring the ability to sit at a desk, reach outward, use a phone, have use of fingers to operate office equipment such as a keyboard, mouse, phone, printer, copier, and to reach above the head, bend, or stand as necessary. 


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