Manager - Operations Service projects

1 month ago


Thane, India Tata AIA Life Insurance Full time

Position Overview

Position Title

Product Implementation

Department

POS

Grade

Assistant Manager

B. Organizational Relationships

Reports to Direct

Senior Manager

Supervises

NA

C. Job Dimensions

Responsible for working and coordinating with multiple teams to ensure timely implementation of new products and Day 2 requirements.

Ability to prepare detailed User Requirements encompassing multiple systems and processes related to customer servicing and regulatory compliance.

Skilled in project management to ensure timely delivery of projects.

Geographic Area Covered

Pan India

Stakeholders Internal

HO Operations, Branch Operations, IT, Finance & Accounts, Legal & Compliance, Project Management Office, Digital Team

D. Key Result Areas

Project Management / Business Analyst

§ Good Understanding of life insurance products and its life cycle

§ Ability in understanding and pre-empting the information needs of the customers and requirements of customer facing teams to deliver a best-in-class service experience

§ Ability to understand and articulate User Requirements / Business Requirement Documents in detail encompassing all relevant systems and regulatory requirements.

§ Ability to coordinate with stakeholders from various departments and designations to ensure proper project delivery

§ Create detailed test scopes and test plan and ensure testing is done meticulously including post-production movement testing.

§ Ensuring detailed record management of each project implemented.

§

E. Skills Required

Technical

Behavioral *

Level 1

Level 2

Level 3

Interpersonal skills

ü

Communication skills

ü

Creative thinking skills

ü

Supervising/Leadership skills

ü

Teamwork Skills

ü

Influencing skills

ü

Relationship Building skills

ü

Decision making skills

ü

Excellent written and verbal communication

Excellent in MS office (Visio/ppt, excel, word)

F. Incumbent Characteristics

Essential

Desired

Qualification

§ Graduate

§ Post Graduates

Experience

§ 10 to 15 years of experience in Insurance Operations domain

§ Of which around 5 years of experience in delivering medium to large size projects and Products Launches



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