Market Manager

5 months ago

Chennai, India Expedia Group Full time

Market Manager

The Market Manager’s primary responsibility is to onboard, develop and maintain a high-quality portfolio of hotel and property products (i.e. relevant, attractive and competitive) for Expedia’s fast-growing global customer base, within their assigned territory.

In doing so, you will also continuously work with Expedia Groups property partners to help them maximize the production potential from their participation in the Expedia marketplace by smartly utilizing the power of Expedia Group’s unique data insights, marketing, distribution and revenue management toolset.

This role is the core on which the Market Management team is based. The team ensure that the Expedia Group brands’ global customers always find the most suitable hotel for their dream trip wherever they want to go, and that our hotel partners can effectively, efficiently and throughout the year, reach Expedia Group’s full breadth of global traveler demand.

What you'll do:

Consistently using data specific to your market available in Expedient, Expedia’s proprietary market insights and activity prioritization dashboard, and demonstrating local market knowledge, Market Managers will:

  • Develop and sustain strong partner relationships by providing relevant data insights and high-quality consulting services to hotel partners (revenue management advice, marketing opportunities)
  • Build the portfolio of local hotel partners by introducing prospective partners to Expedia’s marketplace and facilitate their onboarding process
  • Ensure that partner hotels’ products (content, rates and availability) are consistently optimized on the Expedia sites to maximize customer conversion
  • Secure additional lodging rates and availability information over high demand and compression periods to satisfy customers’ pressing needs
  • Secure seasonal deals and promotions within the guidelines set by management to support the brands’ merchandising and marketing efforts.
  • Continuously promote and develop hotel partners’ high engagement with Expedia’s full suite of:
    • Unique market insights (partner reports, competitive data, key performance drivers)
    • Revenue management tools (dynamic promotions, packages, fenced deals, mobile)
    • Marketing and merchandising opportunities
    • Specialized brands (e.g. Egencia, Hotwire, Media Solutions) potential opportunities
    • Self-service tools (Expedia Partner Central)
  • Represent Expedia in the local market, build Expedia’s company profile with key local influencers (e.g. tourism bureau, hotel association, etc.) and provide expertise to the local industry
  • Provide coaching to colleagues (peers, Associate Market Managers, Market Associates) on standard methodologies
  • Other reasonable duties, as assigned

Who you are:

  • Bachelor’s Degree; or related field; or equivalent related professional experience
  • 4-6 years’ experience in Account management II B2B sales role
  • 20 – 30% of travel for market visits

Drive for Results

  • High impact personality: intellectual agility, entrepreneurship, compassion in relationship, great teammate
  • Hungry, determined, motivated, willing to take action and results-focused
  • Organization and time management skills, rigor, attention to details
  • Proven follow-up/persistence when facing challenging situations
  • Ability to multi-task effectively and be able to change gears quickly without skipping a beat

Strategy Execution

  • Demonstrates ability to prioritize work and be laser-focused on achieving critical targets, goals and/or strategic objectives set by LPS leadership team

Relationship Management

  • Relationship builder; earns the confidence of others;
  • Bridges and sustains solid partnerships based on mutual support through a reciprocal style

Solution Alignment

  • Appetite for innovative technology, fast-changing business environment, data driven decision-making
  • Demonstrates analytical skills
  • Ability to select and present insights, including performance, market and competitor analysis and to implement significant action plans based on the data

Written & Spoken Communication, Listening and Influencing

  • Proficiency in English
  • Presents ideas and directives clearly and persuasively; actively listens when spoken/presented to
  • Ability to effectively communicate to various levels and through a variety of communication channels

Build & Maintain Teams

  • Able to work independently as well as be a strong team worker, ensuring the whole team wins
  • Help other team members acquire skills or achieve targets/goals

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