Assistant Manager-Operational Excellence Specialist – Genome

2 weeks ago

Gurugram, India Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
 
Inviting applications for the role of Assistant Manager-Operational Excellence Specialist –
Genome
As an Ops Excellence Specialist in Genome, you’ll own the backend processes aimed at enhancing 
learning experience for learners, globally. This role is both critical and strategic in enabling. 
Genome adoption and success, and is not only high visibility, but is also bound to have high.
growth potential. That’s exactly the reason we are looking for a self-starter who is energetic, agile,
detailed-oriented, technologically savvy, passionate about learner experience and working in
teams, and can work closely with senior leadership and stakeholders in the organization.
 
 Responsibilities
• Own end-to-end management of all learning content—including creation, change requests,
• archival, etc.—for skills on Genome on EdCast, special programs, and Adapt & Rise (our
• external-facing learning platform)
• Project manage staging requests received from Knowledge Managers (KMs) and Community
• Managers (CMs) aligned to respective skills; ensure all requests routed via workflows and
• otherwise, are processed FTR and within the agreed SLAs.
• Own administrative set up on Edcast across Immerse, Transform and Solidify stages in
• Genome—manage pre & post session activities, ensure task readiness, availability, set up etc.
• Ensure content requests are supplemented with required meta-data where required,
• appropriately recorded, and periodically reported.
• Focus on learner experience through rigorous, continuous Quality-check (QC) of content.
• staged by you and team-members, leverage multi-device testing wherever possible, to ensure.
• zero-surprise operations — close loop with KMs and CMs where necessary
• Leverage data and insights to ensure learner data is recorded accurately basis the agreed.
• metrics, and communicated to stakeholders as required within stipulated timeframe.
• Ensure Genome Content Engineering Practices (CEP) are followed and are in line with the
• defined Standard Operating Procedures (SOPs); maintain and update SOPs as required
• Ensure successful closure of learner helpmate tickets within the defined SLAs. 
Qualifications we seek in you
• Graduates and above
• Experience in Learning & Development function of an organization will be an added advantage.
Preferred Qualifications/ Skills
• Strong Program Management (proactive follow-ups, ability to independently close out open
• tasks and meet deadlines)
• Excellent proficiency in written and spoken English.
• MS Office, good MS Excel skills are a must.
• Strong team player
• Tech savvy and problem-solving ability with keen eye for detail

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