Voice Support L2
4 weeks ago
1. The position is responsible for Managing and Administrating VoIP and TDM consulting engagements.
2. The primary focus of this position is to support VoIP deployments of Cisco & Avaya Voice Network setup of RIL.
3. Comprehensive knowledge of Cisco Unified Communication Manager (CUCM) 10.X/11.X/12.X/14.X and Voice Technologies Avaya Call Manager, Avaya Media Server, Avaya Media Gateway
4. Good knowledge of HPSM ticketing tool and ITSM process
5. Co-ordination with Service Providers in case of major incident from Providers end
6. Good Hands-on Cisco UCS Server, ESXi, Cisco Unified Applications, Cisco ISR Gateways
7. Sound knowledge of E1, FXO, FXS Configuration PVDM resources
8. Good knowledge in Routing and Switching and Network infrastrcture
9. Good understanding of TDM, H.323 & MGCP and SIP protocols
10. Good knowledge of Call Centre setup to support various Helpdesk
11. Good knowledge of Contact Centre Report structures
12. Knowledge of Ameyo Contact Centre Set up will be an added advantage
13. Understanding of TRAI regulatory will be an added advantage
14. Good knowledge and experience on troubleshooting Voice Infrastructure related issues.
15. Maintaining and achieving the agreed SLA & SBDs and drive the team for same
16. Responsible for staging, configuration, implementation, and support for VoIP installations as necessary
17. Good knowledge of CUBE configuration and SIP trunking with other systems
18. Ensure the stability and integrity of Voice Network Services.
19. Adhering to policies, procedures for Voice Administrators in order to provide seamless support to users.
20. Proficient in technical and non-technical communication, both in Oral & Written
21. Excellent problem solving, analytical and logical skills
22. Optimistic towards achieving desired goals
Accountabilities Outcomes & KPIs
- Responsible for managing existing Voice solutions across RIL
- 100% User satisfaction ratio on
- Responsible for designing/implementing voice solution for upcoming projects
- Number of training sessions attended
- No of innovative ideas generated
- % projects completion
- Actuals vs Budget (Cost Variance)
- Schedule Variance
- Scope Variance
- Audit Compliance % to IT Infrastructure implementation standards
Key Relationships
Senior Voice In-charge
Incharge - IT Projects
Head - IT Infra Projects
CIO
Experience & Educational Requirements
EDUCATIONAL QUALIFICATIONS:
Include Additional Certification Required if any
Necessary:
- Graduate in Engineering (Preferred with Telecom background)
Desirable:
- Good Communication and Project Management Skills
- Voice Certifications like CCNA- Voice and above
RELEVANT EXPERIENCE:
Type of roles (and duration) which an individual ideally should have done in his/her prior experience to be detailed
Necessary
- 3-4 Years in Similar capacity
- Experience in Avaya , Cisco, basic Call center set-up
- Experience in Cisco CUCM, Voice Gateways, CUBE configuration
- MGCP,H323 protocols, SIP,
-
Customer Service Associate
4 weeks ago
mumbai, India Vision India Services Pvt. Ltd. Full timeCustomer Service Voice - UAE Telecom process- L1 Qualification - 10 + 2 / Graduate Fresher Work timings - 24/7, 5 Days a week , rotational week offs Typing - 25 WPM /80% Language threshold - GLA > B1 Customer Service Voice - US Telecom/Internet process L1 & L2 10 + 2 + Exp Min 6months or Graduate fresher Typing - 25 WPM /85% Language...
-
Finacle L2 Support
4 weeks ago
Mumbai, India Zodiac Hr Consultants Full time**Roles and Responsibilities** - Responsible for contributing towards various phases of Finacle L2 Support project lifecycle. - Role:_Software Development - Other - Salary:_ Not Disclosed by Recruiter - Industry:_Banking - Functional Area:_Engineering - Software & QA - Role Category:_Software Development - Employment Type:_Full Time, Permanent - Key Skills -...
-
L2 Server Support
4 weeks ago
Mumbai, Maharashtra, India Motifire Management Services Pvt. Ltd Full time**JOB DESCRIPTION** **Position**: **Sr. Server Support - L2** **Shift Timing**: **Rotational Shift (24*7)** **Responsibilities**: - All Windows Server End to End OS Management (Windows 2012/16/19) - Installation, Configuration, Hardening, Troubleshooting etc - Antivirus management - Epo administration & Troubleshooting of Antivirus Definitions &...
-
Finacle Support L2
4 weeks ago
Mumbai, India SNVA Ventures Pvt Ltd Full time**Finacle L2/L3 Support** **Job description-** *Active participation in RCA (Root Cause Analysis) reported for all the issues reported. *Good in at least 2 business module *Simulate business process in UAT and detect/resolve issu *Should be good in Finacle customization on 10.xx version. 7 year experience as L3 resource (mandatory) *Hands on Finacle...
-
Oracle Dba
7 days ago
Mumbai, India MNR Solutions Private Limited Full time**Mandatory skills** - Oracle DBA, L2 Support, Open source, MS Sql **Responsibility** - Installation and upgrade of Oracle and - Must have oracle ASM/ACFS implementation experience - Good scripting skills to automate regular DBA admin tasks - Strong experience on backup utilities or tools like RMAN & EXPDP/IMPDP, CRSCTL, SRVCTL, NetBackup, Networker -...
-
SAP Basis
4 weeks ago
Mumbai, India Supro info Solution Full time**Job Overview**: Position Name: SAP BASIS (L2 Support) Location: Mumbai Year of Experience: 5+Years Pay roll : Direct Client Payroll Type : Full time (No Contract, NO Contract to hire Only Full time on client payroll) References are most welcome. Job description - Resource should have 5+ years of experience. - Expert in SAP administration,...
-
L2 or L3 Desktop Support Engg
3 weeks ago
Navi Mumbai, India Paradise Placement Consultancy Full timeJob Description:We are having an opening for the position ofL2 or L3 Desktop Support Enggwith one of our very reputed client IT Industry in CBD Belapur (Navi Mumbai).Key point:Should have 100% Desktop & Laptop Calls KnowledgeBasic Knowledge of ServerBasic Knowledge of Networking & FirewallJob Profile:Should attend field CallsShould have complete knowledge...
-
Voice Support Executive
4 weeks ago
Mumbai, India Vibrantzz management services Full timeWe at Vibrantzz Management Services are having walk-in interviews for international voice process Location-Malad,Thane Job role-Customer Support Executive(Voice) Job type-WORK FROM OFFICE Shift-Pure US Shift,5 days working 2 rotational week off Salary-4.2lpa 6.2lpa(based on experience and last drawn) Qualification-HSC with 18 months of international...
-
Application Support
7 days ago
Navi Mumbai, India ACL Digital Full time**Job Profile: Application Support** Location: Navi Mumbai **Rotational Shift & Females can also Apply** **Laptop compulsory require** **Job Description**: - Engineer will attempt to resolve the reported incident by providing instructions/guidance to the user. If required Engineer will be doing outbound calls to users for understanding of issue - Transfer...
-
L1 L2 support
3 weeks ago
Mumbai, India Saaki Argus & Averil Consulting Full timeL1 L2 support role.Job description:| Server laptop configuration | Emails setup | Cyber Security checks | Anti-Virus setup & remote monitor | Daily troubleshooting | Collaborate with Vendors | Remote Monitoring of Firewalls | Assist in Cyber security Management | IT Asset management |Edu : GraduationCertifications : CCNA | CCNP | MCSE |Notice : Immediate /...
-
L2 or L3 Desktop Support Engg
4 weeks ago
navi mumbai, India Paradise Placement Consultancy Full timeJob Description: We are having an opening for the position of L2 or L3 Desktop Support Engg with one of our very reputed client IT Industry in CBD Belapur (Navi Mumbai). Key point: Should have 100% Desktop & Laptop Calls Knowledge Basic Knowledge of Server Basic Knowledge of Networking & Firewall Job Profile: Should...
-
Application Support L1
4 weeks ago
Navi Mumbai, India ACL Digital Full time**Job Profile: Application Support L1**: - **Only Freshers Can Apply**_ **Preferred Location**: Central Line: - Till Kalyan Harbor Line: - Till Panvel Western Line: - Not preferred as no direct connectivity from Western suburbs to office location. **Must have personal laptop-Compulsory.** - Transfer reported issue with immediate to respective bucket...
-
Voice Support Executive
1 day ago
Mumbai, Maharashtra, India Testriq QA Lab LLP Full timeRole - Voice Support Executive Experience - 1 to 3 years Location - Mumbai Work Mode - Work from office Work Type - Full Time Shift - Night Shift Timing - 8:30pm to 5:30am Role & Responsibilities: Attend to internal / Client queries and requests. Help with client onboarding and offboarding process. Provide voice support to resolve client and...
-
Uran, Navi Mumbai, Maharashtra, India Bharat Mumbai Container Terminals Full timePSA Mumbai is looking for Application support engineer for L2 level, for Uran, Navi Mumbai location. Job description is as mentioned below-** Scope of Work** - Provide Tier 1 and 2 support of TOS/Maximo - Interface directly with software vendors and consultants for development and support - Create knowledge base documentation and training materials for End...
-
L1 L2 support
4 weeks ago
mumbai, India Saaki Argus & Averil Consulting Full timeL1 L2 support role. Job description: | Server laptop configuration | Emails setup | Cyber Security checks | Anti-Virus setup & remote monitor | Daily troubleshooting | Collaborate with Vendors | Remote Monitoring of Firewalls | Assist in Cyber security Management | IT Asset management | Edu : Graduation Certifications : CCNA | CCNP | MCSE...
-
Executive Support
7 days ago
Vikroli, Mumbai, Maharashtra, India Mumbai Rozgaar pvt ltd Full timeWe are currently hiring for Executive Support Position for Vikroli Location. Role: Executive Support(Inbound Voice) Location : Vikroli,Mumbai Requirement: Good Communication Skills Experience - 0-2 years **Job Types**: Full-time, Fresher **Salary**: ₹200,000.00 - ₹300,000.00 per year **Benefits**: - Paid sick time - Provident Fund Schedule: - Day...
-
International Voice Support
4 weeks ago
Mumbai, India APEX Services Full timeDear All, Greetings From Apex services !! We have an openings for International Voice process with good communication skills in a leading MNC for Bangalore &Mumbai. This is Contract to hire Position. Job description: International Voice Process Mandatory Pointers 1. 1 year experience into international voice process - BPO experience (mandatory). 2. Good...
-
Info Security Admin L2
4 weeks ago
navi mumbai, India Paradise Placement Consultancy Full timeJob Description: Please find the details below Position : Info Security Admin L2 Location : Bellapur, Navi Mumbai Experience requirement : 5+ Years Job Description Qualification : BE/BCA/ Graduated , with certification ( CCNA, CCNP ) preferred . Required two resources , engineer should have strong...
-
L1 L2 support
4 weeks ago
Mumbai, India Saaki Argus & Averil Consulting Full timeL1 L2 support role. Job description: | Server laptop configuration | Emails setup | Cyber Security checks | Anti-Virus setup & remote monitor | Daily troubleshooting | Collaborate with Vendors | Remote Monitoring of Firewalls | Assist in Cyber security Management | IT Asset management | Edu : Graduation Certifications : CCNA | CCNP | MCSE | Notice :...
-
Genesys Support
5 days ago
Navi Mumbai, India 3i Infotech Ltd. Full timeWe are hiring for t , Genesys IVR-SFDC Integration using APIs Member profile details Authentication Intelligent Routing CTI for Agent Screen Pop up. Genesys Voice mail to Email Integration for auto ticketing. Customized UI for Wrap up codes integrated with SFDC. Genesys- Fi-Serve Integration using Audio codes SBC & ATA. Phone banking over WAN / SIP Cloud....