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Salesforce Administrator
4 months ago
Description
Responsibilities
Create custom objects, apps, processes, and flows Create and maintain views, triggers, automations, and macros Create fields, picklists, record types and maintain lightning pages Develop Apex, Visualforce, and Lightning Components to support business requirements Provide support for mobile apps Create reports and dashboards as needed Follow leading/best practices in system configuration, security, coding, and data quality Provide end user technical support Manage and address support requests using various methods including a ticketing queue, email, and direct phone calls Serve as a point of contact in troubleshooting production issues Train end users when implementing new functionality and during onboarding Create user training documentation Facilitate and participate in discovery sessions for new system requests and enhancements Gather and document requirements and user stories Translate requirements into a technical mapping document Create test cases with acceptance and rejection criteria Execute unit testing and debugging Manage releases in sandbox environments Participate in configuration changes to support maintenance, security updates, and fixes Communicate system changes to end users Work with integrated applications including Jira, Confluence, Calendly, Seismic, Qualtrics, and Gong Perform work that supports data integrity and enrichment, using tools such as data loader and/or deduplication tools Regularly assess and perform updates to clean up technical debt Proactively analyze and understand new product releases
Requirements
Must be detail oriented Knowledge of change management/DevOps Ability to prioritize multiple tasks with proven ability to deliver on time and on budget
