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Quality Specialist

3 months ago

Sany, India Randstad India Full time

KeyResponsibilities:

  1. Review User Chats with AI:
  1. Analyze user interactions with theAI system to identify instances of poor responses.
  2. Determine the root cause of incorrect or suboptimal AIanswers.
  3. Document findings and suggestimprovements to enhance AI performance.
  1. Create TestCases:
  1. Develop comprehensive test cases to evaluate AI responsesacross various scenarios.
  2. Ensure test casescover a wide range of user inputs and edge cases.
  3. Collaborate with the development team to implement andrefine these test cases.
  1. Identify Missing Content:
  1. Analyze AI responses to identifygaps in the content and knowledge base.
  2. Recommend additional content and scenarios to improve AIcomprehensiveness.
  3. Prioritize missing contentbased on user needs and frequency of issues.
  1. Rate TestResults:
  1. Evaluate AI responses against predefined criteria toassess quality and accuracy.
  2. Assign ratings toAI responses and document the rationale for each rating.
  3. Provide detailed feedback to the development team toguide improvements.
  1. Create Missing Content:
  1. Develop new content and knowledgebase entries to address identified gaps.
  2. Ensure new content is accurate relevant and aligned withuser needs.
  3. Collaborate with subject matterexperts to validate and refine new content.
  1. Data Analysis andTrends:
  1. Perform data analysis to identify patterns and trends inAI interactions.
  2. Generate reports on AIperformance metrics including accuracy response time and usersatisfaction.
  3. Use data insights to drivecontinuous improvement in AI capabilities.