Telecaller real state

1 month ago


Pune, India Zigsaw Full time
Presales Executive(Telecaller)Exp: 1 3 years (Specifically inReal estate)Fluent EnglishcommunicationLocation: PuneSalary : 20k 27k withIncentivesQualification:Graduate
RoleDefinition:To manage and provide excellentcustomer service and to promote this idea throughout theorganization. The goal is to keep the department running in anefficient and profitable manner to increase customer satisfactionloyalty and retention and to meet theirexpectations.ResponsibilityDeliverable
  • To maintain talktime
  • To maintain conversionratio
  • To maintain Callquality.
  • To maintain Culture on call and offcall.

  • Tasks& Activities :
  • Maintain conversionratio.
  • Pitch the customers as per theSOP.
  • Keeping followup withcustomers.
  • Sending WhatsAppEmail.
  • Giving timely feedback to team leaderand marketing team.
  • Quality ofCalls
  • Every inbound call should be minimum of5mins and Out bound calls should be of3mins.
  • Keep clam and positive attitude towardsevery calls.
  • Hourly basis talk time should bemaintained as per standards
  • Should take care offirst call resolution.
  • Opening and closing ofthe call should be followed as per SOP.
  • Speakabout the customer&rsquo s interest. About Name of thecustomer alternative nos Mail id Location Product Project BudgetSite visit.
  • Ask questions to them (Knowing thecustomer). Identifying the customer
  • Updatingthe CRM fields.
  • Answer call question of thecustomer clearing doubts and not giving any falsecommitments.
  • Identifying dissatisfaction of thecustomer.
  • Anticipate customer&rsquo sneeds.
  • Be price and don&rsquo t be overwhelmed.
  • Agent should not disconnect callbefore the customer.
  • idle time should beless.
  • Follow Inbound and Outbound call as perSOP
  • MeasurementMetrics:
  • Hourly basis min25calls.
  • Total talk time of should be 4hours.
  • Outbound calls should be of minimum3mims.
  • Inbound calls should be of minimum5mins.

customer,callquality,customer satisfaction



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