Branch Operations Manager

4 weeks ago

Mangaluru, India Prov HR Solutions Private Limited Full time

BOM Branch Operations Manager


Locations: Mangalore/ Hassan / Tumkur

Key Accountabilities

1. Deepening, Retention of customers across all products by providing best services, which is measurable through increase in ETB Book balance movement.

2. Increase of Fee Income by Collection of locker rent arrears and cross selling of TPP. Adhering cost control mechanism.

3. Timely processing and monitoring of customer instruction. Compliance monitoring and reduction in complaints.

4. Ensure no Operational Risk loss, no Regulatory Breach, no Reputation Risk Incident, No delays in reporting. Ensure no gaps in process and repeat of audit comments.

5. Branch upkeep and maintenance to enhance the customer experience.

Job Duties & responsibilities

1. Ensure that the process controls are implemented at the branch as per the timelines specified and strictly adhered as per the changes with emphasis on Gold Loans, Lockers, Deliverables, Dual Control and Key Handling, Cash, Notice Board updation and CCTV review.

2. To improve the employee engagement score to the highest extent possible and to ensure employee reviews are taken in to consideration for betterment of team strength.

3. Ensure timely completion of training requirements of all staff and BOH before deadlines. Ensure employees are trained and briefed on changes in regulations.

4. Acts as a trusted partner to internal and external clients by delivering superior, honest advice, products and services.

5. Strengthen the TAT to improve customer efficiency which helps to achieve business goals. Holds self-accountable for ensuring timely processing of customer instructions.

Required Experience

6 10 years as Branch operation Manager/Head

  • Agency Training Manager

    4 weeks ago

    Mangaluru, India Ontrack HR Services Pvt LTD Full time

    ·         Training and development of front line sales team. (Advisor/Partners/Managers)·         Fully responsible of IRDA Training of Advisors & Licensing no of branch.·         Responsible for Sales, Training coordination within branch for common business goal drive.·         Conducting new...

  • Customer Care Executive

    4 weeks ago

    Mangaluru, India Rentokil Initial Full time

    Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service with operations...

  • Production Manager 1

    4 weeks ago

    Mangaluru, India BASF India Limited Full time

    Objectives of the Position Managing and Controlling production operation of Paint Plant and CED Plant. Managing Quality Control function of Paint & CED products manufactured. Controlling production and quality control processes and striving for excellence in SAFETY. COST. QUALITY, PRODUCTIVITY & MORAL aspects. Managing production excellence...

  • Associate Lead- Employee Relations For Mangalore

    5 days ago

    Mangaluru, India Infosys BPM Full time

    Designation: Associate Lead Employee RelationsShifts : General ShiftEducation: MBA-HRWork location: Mangalore/MangaluruSkill : Employee RelationsExp: 4 Yrs 6YrsJob Description:Key Responsibilities Research, Benchmarking and Advisory /HR Solutions: Participate in benchmarking projects; do data consolidation, basic analysis.HR Systems and Processes/Operations...

  • Optometrist

    3 weeks ago

    Mangaluru, India Talent Fanatics Consultancy Full time

    Weare looking for Optometrist for a Luxury Eyewear Boutique chain inManglore Karnataka location.Briefroles and responsibilities are mentionedbelow:Performaccurate eye checkups and visioncorrection.Promoteeye health by teaching patients about proper eye caretechniques.Toadvise customers on choosing the right pair ofeyeglasses.Toassist customers in selecting...

  • Senior Python Developer

    4 weeks ago

    Mangaluru, India CIEL HR Services Full time

    Job description ● Independent E2E feature delivery on MSAzure & Amazon AWS Cloud in Python Stack ● REST APIs, DJango, Behave, PyTest, GIT ● Database modeling, complex querying, performance tuning ● Deployment to Dockers, Kubernetes based environments on AWS or Azure Required Candidate profile ● 3y of exp in Python, 5+ backend exp ● Python...

  • Associate Lead- Employee Relations for Mangalore

    4 days ago

    Mangaluru, India Infosys BPM Full time

    Designation: Associate Lead- Employee RelationsShifts : General ShiftEducation: MBA-HRWork location: Mangalore/MangaluruSkill : Employee RelationsExp: 4 Yrs - 6YrsJob Description:Key Responsibilities Research, Benchmarking and Advisory /HR Solutions: Participate in benchmarking projects; do data consolidation, basic analysis.HR Systems and...

  • Associate Lead- Employee Relations for Mangalore

    5 days ago

    Mangaluru, India Infosys BPM Full time

    Designation: Associate Lead- Employee RelationsShifts : General ShiftEducation: MBA-HRWork location: Mangalore/MangaluruSkill : Employee RelationsExp: 4 Yrs - 6YrsJob Description:Key Responsibilities Research, Benchmarking and Advisory /HR Solutions: Participate in benchmarking projects; do data consolidation, basic analysis.HR Systems and...