Application Support Analyst

4 weeks ago


Chennai, India Unison Consulting Pte Ltd Full time
  • Responsible for development, deployment and support for the applications in scope.
  • Response and resolve incidents, problem and user queries through proper analysis
  • Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and
  • Responsible for communications within team, manager and department
  • Execute continuous service improvement plan, process improvement
  • Ensures essential process / procedures are followed and contribute to defining standards.
  • Communicate complex technical issues to business users in a language they understand
  • Contribute in effective knowledge management best practices within team and organization
  • Work closely with 1st & 3rd level support and development teams to the incidents, problem and users queriesare resolved within SLA

Requirements

  • Experience 3-5 years
  • Payment/swift domain knowledge is must.
  • Good in Unix.
  • Able to SQL queries
  • Pickup new skills.
  • Good Domain knowledge with payments or swift in Banking


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