Application Support Analyst
4 weeks ago
- Responsible for development, deployment and support for the applications in scope.
- Response and resolve incidents, problem and user queries through proper analysis
- Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and
- Responsible for communications within team, manager and department
- Execute continuous service improvement plan, process improvement
- Ensures essential process / procedures are followed and contribute to defining standards.
- Communicate complex technical issues to business users in a language they understand
- Contribute in effective knowledge management best practices within team and organization
- Work closely with 1st & 3rd level support and development teams to the incidents, problem and users queriesare resolved within SLA
Requirements
- Experience 3-5 years
- Payment/swift domain knowledge is must.
- Good in Unix.
- Able to SQL queries
- Pickup new skills.
- Good Domain knowledge with payments or swift in Banking
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