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Business Analyst
4 weeks ago
JobDescription:
We are seeking atalented and dynamic IT Business Analyst with both presales andpostsales experience to join our team. The ideal candidate willplay a crucial role in bridging the gap between our technical teamsand clients ensuring that our solutions meet their business needseffectively.
Responsibilities:
- Collaborate withsales and technical teams to understand client requirements andobjectives.
- Assist in presalesactivities such as product demonstrations proposal creation andsolutionpresentations.
- Analyse clientbusiness processes and identify opportunities for improvement oroptimization.
- Translate clientrequirements into technical specifications andworkflows.
- Work closely withproject managers and development teams to ensure successfulimplementation ofsolutions.
- Provide postsalessupport including training troubleshooting and ongoing relationshipmanagement.
- Act as a liaisonbetween clients and internal teams to address any issues orconcerns.
Requirements:
- Bachelor'sdegree in Business Administration Computer Science or relatedfield.
- 24 years ofexperience as an IT Business Analyst with a focus on both presalesand postsalesactivities.
- Strong understandingof IT systems and technologies with the ability to communicatetechnical concepts to nontechnicalstakeholders.
- Excellent analyticaland problemsolvingskills.
- Proven experience inclientfacing roles with a customercentricmindset.
- Effectivecommunication and interpersonalskills.
- Experience with CRMsoftware and project management tools is aplus.
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