Teritory Manager
4 weeks ago
Primary Responsibilities:
1. Dealer Business:
a) Improve service business ofdealer.
b) To improve service operationalefficiency in workshop to improve customer satisfaction andprofitability.
2. Improve PSF Score:
a) Improve PSF through service process audit& take corrective actions to improve service standards atworkshop. Get involved in specific details which require immediateattention.
b) Contact customers at regularinterval by telephone /personal meeting and understand theirexpectation & take counter measures. Assist the dealers toclose the customer complaints with in 48 hours.
c) Improve the capability level of dealer s service team and giveon the job training in areas of product knowledge service repairstandards special tools and customer handling skills&customer satisfaction updating the mechanics knowledge throughCompetitor model training.
3. Product Quality
a) Focus on turnaround time and ensure trouble freevehicles to preowned 2wheelercustomers
Remote Work :
No
