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Team Leader- F&B

1 month ago

Jaipur, India Accor Full time

Company Description

Job Description

· Coordinate and assist in opening/closing duties and ensure that all settings are completed according to standards and procedure prior to the start of operation 

· Assist management to supervise junior team members and casual labour under his/her leadership/section and to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards

· Take and record restaurant reservations/cancellations in accordance to departmental standards. Reconfirm reservations through phone calls or email on a daily basis

· Take food and beverage orders according to guest’s requirements and preferences

· Deliver food & beverage services in accordance to departmental standards and procedures

· Ensure that all food & beverage are served according to service standard

· Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is full

· Try to remember individual patron’s names and their preferences to extend a personalized service

· Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP) 

· Collect food and beverage supply requisition, ensure that the stock collected is as per requisition

· Handle guests’ complaints and comments tactfully and efficiently. Report any complaints, incidents or other irregularities to management 

· Supervise and assist in assigned work station’s activities and oversee the operation of outlet in the absence of management

· Assist other Food & Beverage outlets with their operations during peak times or when required

Other Responsibilities

· Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features

· Be well versed in hotel fire & life safety/emergency procedures

· Attend all briefings, meetings and trainings as assigned by management

· Report for duty on time wearing clean and complete uniform at all times

· Maintain a high standard of personal appearance and hygiene at all times

· Perform other reasonable duties assigned by the Management of the Hotel


Additional Information

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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