Officer - Collections
2 weeks ago
Roles & Responsibilities:
Roles & Responsibilties:
Handle incoming calls from & make outgoing calls to customers who have missed on their monthly payments (Collections - Soft Bucket) Handle incoming calls from & make outgoing sales calls to our loan customers promoting ECS (electronic clearance system ) / SI (standing Instruction ) / PDC (post dated cheques ) as a regular mode of repayment of the loan (part of the Collections Team ) Handle incoming calls from & make outgoing calls to customers who have taken loans from HDFC Ltd and make service calls to them.
Location:
Mumbai
Branch:
Mahape
Experience:
1-2 (years)
Salary Range:
As per industry standard
Functional Area:
Collections Officer
Employment Type:
Permanent
Desired Candidate Profile:
Graduate/ Postgraduate in any discipline Excellent written and oral communication skills. Should be proficient in English, Hindi & local language based on the location. e.g. Marathi in Maharashtra. Good negotiation and convincing skills. Good interpersonal skills. Should be able to empathize and collect. Should be capable taking end to end responsibility and coordinating with other departments for resolution of customer issues and other requirements. Basic knowledge Computer knowledge and typing skills.-
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