SA Tech

1 week ago

Bengaluru, India Nexthire Full time

Job Description

Company: SA Tech

Job Title: IT Service Delivery Manager (IT Infrastructure)
Location: Bangalore
Experience: 7-9 Years
Work Mode: Work from Office (WFO)
Work Days: 5 Days per Week

Role Overview: The IT Service Delivery Manager (SDM) for IT Infrastructure is responsible for ensuring the efficient delivery of IT services to meet the needs of the organization. This role involves managing IT service delivery processes, maintaining high service standards, and ensuring customer satisfaction.

Key Responsibilities:

 Service Management:

  • Oversee the delivery of IT services to ensure they meet business requirements and service level agreements (SLAs) 1 .
  • Develop and implement service delivery standards and processes 1 .
  • Monitor and report on the performance of IT services, addressing any deviations from service standards 1 .

 Customer Relationship Management:

  • Maintain strong relationships with clients to understand their needs and ensure these are met 1 .
  • Handle customer complaints and issues related to IT services 1 .
  • Ensure customer satisfaction through effective communication and service delivery 1 .

 Incident and Problem Management:

  • Manage and resolve critical incidents and service requests 2 .
  •  Act as the first escalation point for support calls and service requests 2 .
  • Coordinate with other IT teams to ensure seamless service delivery 2 .

 Vendor and Contract Management:

  •  Manage relationships with vendors and suppliers, negotiating contracts for IT services 1 .
  • Ensure all IT services comply with relevant laws, regulations, and company policies 1 .

 Continuous Improvement:

  • Identify opportunities for improvement in the delivery of IT services and implement changes as needed 1 .
  •  Stay updated with the latest IT trends and technologies to enhance service delivery 1 .

 Team Leadership:

o Lead and manage a team of IT professionals to ensure effective service delivery 2 .

o Provide guidance and support to team members, fostering a collaborative work environment 2 .

Qualifications:

  • Proven experience in IT service delivery or a similar role.
  •  Strong understanding of IT infrastructure and service management principles.
  •  Excellent project management and leadership skills.
  •  Ability to manage multiple priorities and work under pressure.
  •  Strong communication and customer service skills.

SA Tech is a leading IT consulting and services company, specializing in delivering cutting-edge technology solutions to global clients. With a strong focus on IT infrastructure, SA Tech helps businesses achieve operational excellence through innovative solutions, exceptional service delivery, and a customer-centric approach. Our teams are committed to providing high-quality IT services, ensuring business continuity, and fostering long-term partnerships.

  • Senior SAS Developer

    2 weeks ago

    Bengaluru, India NR Consulting - India Full time

    Location- Pune NP-Immidiate Grade -C1 Job Description: Senior SAS Developer with good analytical skills understand requirements from business " Strong experience in Base SAS SAS macros SAS SQL SAS DI Studio SAS EG & SAS SMC & Flow Manager " Excellent communication - ability to convey information to non-technical / business...

  • SA Tech

    1 week ago

    Bengaluru, India Nexthire Full time

    Company : SA TECHJob Profile : IT Support and Helpdesk L2 Admin Location: BangaloreExperience: 3.5 YearsWork Mode: Work from Office (WFO)Work Days: 5 Days per WeekRole Overview: The IT Support and Helpdesk L2 Admin is responsible for providing advanced technical support and troubleshooting for IT-related issues. This role involves handling escalated...

  • SA Tech

    4 weeks ago

    Bengaluru, India Nexthire Full time

    Job Title- L2 Support Engineer Experience- 4-10 years Location- Bangalore(WFO)Key Responsibilities:• Provide advanced technical support for all major operating systems, including Windows, macOS, Linux, and others.• Troubleshoot and resolve hardware and software issues on laptops, desktops, tablets, and mobile devices.• Manage and...

  • Ethernet- B

    3 months ago

    Bengaluru, India SA Technologies Inc. Full time

    **SA Technologies Inc. is hiring for Ethernet in Karnataka, KA** **Requirement/Description**: - Experience: 4-8 yrs - Programming Skills : C / C++, Multithreading, IPC - Data Structures & Algorithms experience is Mandatory - Platform Skills : Linux - TCP/UDP,IP Stack Validation, Socket Programming, Understanding Network Layer 2/1/3 - Domain - Firewalls,...

  • SA Tech

    4 weeks ago

    Bengaluru, India Nexthire Full time

    Job Title: Backend Developer (Golang & MongoDB) Experience: 5-7 Years Location: Bangalore (WFH) Job Description: Key Responsibilities: Design, develop, and maintain high-performance, scalable...

  • SAS Admin Business Process Analyst III

    4 months ago

    Bengaluru, India Teva Pharmaceuticals Full time

    The opportunityTogether, we’re on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It’s a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. Working here means working with the world’s leading manufacturer of generic...

  • Sales Support

    2 months ago

    Bengaluru, India SA Technologies Full time

    Give us an opportunity to find the next career move for you.  SA Technologies Inc. is hiring for Sales Support in Bangalore.  Job Family – Sales SupportThe Sales Support team provides functional and technical support throughout the sales process and ensures internal and external customers obtain appropriate product/solution knowledge. Ensure proposals...

  • Sales Support

    2 months ago

    Bengaluru, India SA Technologies Full time

    Job DescriptionGive us an opportunity to find the next career move for you.  SA Technologies Inc. is hiring for Sales Support in Bangalore.  Job Family – Sales SupportThe Sales Support team provides functional and technical support throughout the sales process and ensures internal and external customers obtain appropriate product/solution knowledge....

  • Solutions Architect, AGS-Tech-APJ-Field SA

    3 months ago

    Bengaluru, India AWS India - Karnataka - D11 Full time

    AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. Do you want to learn from top AWS subject matter experts? We help develop the industry’s best cloud-based solutions architects by...

  • Lead Expert

    1 month ago

    Bengaluru, India Societe Generale Global Solution Centre Full time

    Responsibilities: Familiarizing with data, to conceptualize its use. Transform data sets, quantitative and qualitative analysis into desired data requirements Reviewing the code to spot any potential issues, which might have probability of having cascading future effects like identify trends and patterns in the data or identify anomalies such as missing or...

  • Lead Expert

    1 month ago

    Bengaluru, India Societe Generale Global Solution Centre Full time

    Responsibilities:Familiarizing with data, to conceptualize its use. Transform data sets, quantitative and qualitative analysis into desired data requirementsReviewing the code to spot any potential issues, which might have probability of having cascading future effects like identify trends and patterns in the data or identify anomalies such as missing or...

  • Dotnet Developer

    2 months ago

    Bengaluru, India Tech Mahindra Full time

    Strong programming skills in C# / VB.NET, ASP.NET, ADO.NET.Should have authored RESTful services using ASP.NET WebAPI and must possess in depth knowledge about the same such as custom HTTP pipelines, routing, content negotiation, filters, CORS (cross origin resource sharing), authentication and authorization.Must have good understanding of an ORM (Object...

  • Dotnet Developer

    2 months ago

    Bengaluru, India Tech Mahindra Full time

    Strong programming skills in C# / VB.NET, ASP.NET, ADO.NET.Should have authored RESTful services using ASP.NET WebAPI and must possess in depth knowledge about the same such as custom HTTP pipelines, routing, content negotiation, filters, CORS (cross origin resource sharing), authentication and authorization.Must have good understanding of an ORM (Object...

  • Dynamics CRM Powerapp

    4 months ago

    Bengaluru, India Advent Global Solutions Full time

    **SA Payroll: SA Tech** Client: Tietoevry India Position: Dynamics CRM Powerapp Exp: 5-10 Years Location: Bangalore [Hybrid] Budget: 25.00 LPA Skills: Dynamics CRM, Plugin, customization, powerapp with canvas or modern driven app **JD**: - Microsoft Dynamics / Power Apps Advanced Developer is expected to perform analysis, design, customization,...

  • 5g Protocol Test Engineer

    1 month ago

    Bengaluru, India Tech Mahindra Full time

    Role: 5G NR Protocol Test EngineerLocation: BangaloreNeed Immediate joiners onlyMust need NR 5G and LTE in RRC layer.Essential Skills and Experience Ability to refer 3GPP specification on both NR 5G and LTE in RRC layer and L1 layer Minimum of 5 years of experience of software testing in LTE 4G technology and NR 5G technology. Experience in testing...

  • 5g Protocol Test Engineer

    1 month ago

    Bengaluru, India Tech Mahindra Full time

    Role: 5G NR Protocol Test EngineerLocation: BangaloreNeed Immediate joiners onlyMust need NR 5G and LTE in RRC layer.Essential Skills and Experience Ability to refer 3GPP specification on both NR 5G and LTE in RRC layer and L1 layer Minimum of 5 years of experience of software testing in LTE 4G technology and NR 5G technology. Experience in testing...

  • Service Bulletin Author

    3 months ago

    Bengaluru, India GLOINNT Full time

    **Experience: 5 to 7 Years** **Location: Bangalore** **Notice Period: Immediate/15 days** **Qualification : B.E / B. TECH In Aeronautical Engineering (or) AME or Diploma in Aeronautics with Technical publication experience.** **Skills required**: - Creation/Revision of Service Bulletin for mechanical systems/structure for Airbus SA, LR, MB, XWB...

  • Ipc Author 2 to 6 Year Bangalore

    4 months ago

    Bengaluru, India Capgemini Full time

    Job Description Experience: 2 to 6 Yrs Qualification : B.E / B. TECH In Aeronautical Engineering (or) AME or Diploma in Aeronautics with Technical publication experience. Skills required: - Creation/ Modification/Revision of Illustrated Parts Catalogue (IPC) for Airbus SA, LR, MB and XWB (A319, A320, A321, A330, A340, A350 and A380) programs. - Well...

  • Ipc Author 2 to 6 Year Bangalore

    4 months ago

    Bengaluru, India Capgemini Engineering Full time

    **Experience**: 2 to 6 Yrs **Qualification** : B.E / B. TECH In Aeronautical Engineering (or) AME or Diploma in Aeronautics with Technical publication experience. **Skills required**: - Creation/ Modification/Revision of Illustrated Parts Catalogue (IPC) for Airbus SA, LR, MB and XWB (A319, A320, A321, A330, A340, A350 and A380) programs. - Well aware of...

  • PlSQL

    3 months ago

    Bengaluru, Karnataka, India Global Talent Strategist Full time

    Overall exp Band - 5-8 years PLSQL - Minimum 4 years relevant JD for Hiring ( Tech Skills proficiency required) - Oracle SQL, PLSQL - Unix Shell Scripting - Python - DevOps Nice to Have: - Axiom Controller View Ver 9/10 will be useful for quick conversion. - Any other Financial Services Regulatory Reporting tool - SAS/ Regnology Work location :Bangalore...