Systems Analyst 3-IT

4 weeks ago

Bengaluru, India Oracle Full time

ITWorks will accelerate the world of health care IT outsourcing and the advancement of the entire enterprise beyond IT. We help our clients rapidly advance Service Delivery, improve the caregiver and patient experience, and further health initiatives in their communities.

Senior Systems Engineer within Cerner BLR ITWorks ESM is responsible for managing IT Outsourced Health Care Client’s Infrastructure primarily on Storage Area Networks. Additional support expectations will be on areas like Windows Roles and features, VMware Virtualization, Citrix based application Virtualization through a Remote Infrastructure Management & support model.


The Engineer is expected to deliver 24 X 7 support through On-Call & shifts covering adequate overlap with US time zones.
 

Preferred: 

Minimum 2 years of experience in SAN administration on one or more products like DELL EMC, HP 3PAR, NetApp ONTAP, IBM etc. Good understanding of SAN architecture. Good understanding of Windows and Linux operating systems. Work experience in one or more Infrastructure monitoring tools like Nimsoft/Zabbix/SCOM. ITIL Foundation Certification
 

Qualifications

Basic: 

4 Years Bachelor’s degree in Engineering or Computer science. 4 to 6 years of IT Infra support experience. Remote IT infrastructure support experience. Good communication skills.

Career Level -

Expectations:

Expected to work in shifts covering adequate overlap with US time zones. 24 X 7 On-Call Support. Flexible to learn & support different technologies as needed. Good communication skills.

Responsibilities:

Day to day Storage support activities involving–

P1, P2 & P3 incident handling and troubleshooting. Manage LUN sizing, storage pools and volume configuration activities. Manage fiber channel switch and zoning. Perform daily health checks and keep track on performance of storage arrays. Perform maintenance activities like firmware upgrades, log collection etc. Assist onsite team in replacing faulty hardware and maintenance activities. Storage capacity management and planning. Identify and document SOPs whenever required. SAN array monitoring and advanced troubleshooting. Assist System administrators with LUN provisioning on target devices (Windows and Linux). Perform activities related to install, configure and managing SAN devices and fiber switches. Administer Brocade director FC switches as well as blade chassis FC devices. Execute FC zoning for development and production storage volumes. Develop and maintain records for entire storage as well as FC systems.

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