Operations Manager

4 weeks ago

Mumbai, India Orange Business Services Full time

about the role

• Contribute to short and long-term organizational planning and strategy as a member of the management team, effective Team Management thereby ensuring customer satisfaction.
• Manage and improve the effectiveness and efficiency of the service support delivery team.
• Define & ensure implementation of all key delivery strategies, processes, procedures, guidelines, tools, methods. 
• Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning. 
• Single point of contact for all operational requirement
• Single point of contact for all escalations within the scope of delivery.
• Satisfying customer queries and follow up on escalated issues.
• Periodic review with customer, trend analysis and reporting
• Ownership for IR, RCA, SIP documents
• Plan and Control ALL Changes 
• Manage quality assurance programmes (ISO 20000,ISO 27000 Etc) from the operational documentation perspective 
• Drive the operation effectively by following & applying the ITIL, ITSM & industry best practices.
• Driving Service Improvement Program, Initiate and execute structural improvement and efficiency programs. 
• Drive Customer Service Management Review as well internal Management Reviews. 
• Apply deep and broad technical background and knowledge of industry trends to operate several critical or high risk technology areas/customer groups.
• Ensure appropriate quality controls and adherence to standards of performance through which Services are maintained, whether technical, operational, administrative or management activities and staff.
• Mentor/consult with team members, other organizations, customers, and vendors on complex issues 
• Maintain high morale, satisfied and productive sub unit staff.
• Identification of sales opportunities arising from service delivery
• Identify Talent within the team & define the development plan for the employee.

• Experience of working in ITIL driven environment is a must.


about you

Working Knowledge of IT infrastructure management, virtualization , network and security management
Experience of handling the remote infrastructure operation & should be highly proficient in ITIL/ITSM framework
Familiarity with systems functionality and business continuity
Conceptual Knowledge of functionaliy of Server Network Storgae and voice components 
Experience of using ITSM tool (Remedy/HPSD/ServiceNow)
Experience of working to defined service level commitments
Ready to work in 24 * 7 delivery environment
Good Knowledge on ITIL framework. 
Manage and coordinate activities during overall ticket life cycle.
Responsible for sending P1/P2 Incident notifications as per agreed process
Chair Bridge calls for effective coordination, incident resolution, service restoration
Continuously follow-up with support team for relevant notification updates per SLA, and drive resolution. Follow the global Service Restoration Management Process
Ensure Incident Timeline Report is created immediately after resolution Contribution to
ongoing process & operational , 
practiotioner / intermediate is preferred.

Real Time & continuous follow-up with various stake holder of customer & vendors for
incident resolution
Participating in operation process enhancement 
Possess excellent communication, interpersonal, people Management and Team Management skills. 
Formulate skill improvement/ training plans and ensure successful execution of the same
Experience of working to defined service level commitments


additional information

ITIL Certification is a must.


contract

Regular

  • Marketing & Operations Associate

    7 days ago

    Lower Parel, Mumbai, Maharashtra, India Great Manager Institute Full time

    **GREAT MANAGER INSTITUTE®, MUMBAI, INDIA** **Detailed Role of Marketing & Operations Associate** **Role & Responsibilities**: - Extract and analyze data from various sources to inform marketing strategies and decision-making. - Schedule and manage social media content across multiple channels. - Collaborate with cross-functional teams, including sales,...

  • Accounts & Admin

    4 weeks ago

    Mumbai, India Great Manager Institute Full time

    **GREAT MANAGER INSTITUTE** We are looking for a sharp administrator to provide leadership support and keep the office running smoothly and efficiently. In this role, you will be required to oversee administrative and clerical activities; greet and direct office visitors; collect, organize, and retrieve information and documents; and make arrangements for...

  • Operation Manager

    2 weeks ago

    Mumbai, India timesjobs Full time

    JOB DETAILSAttending enquiries through various sources and be a first point of contact to introduce the company and servicesPreferably in B2C segment and healthcare client facing roleKeeping enrolled clients warm by creating touch points through emails, texts, callsTaking testimonials from existing clientsMarketing & Procurement & its stock...

  • Operation Manager

    2 weeks ago

    Mumbai, Maharashtra, India timesjobs Full time

    JOB DETAILSAttending enquiries through various sources and be a first point of contact to introduce the company and servicesPreferably in B2C segment and healthcare client facing roleKeeping enrolled clients warm by creating touch points through emails, texts, callsTaking testimonials from existing clientsMarketing & Procurement & its stock...

  • Operations Manager

    2 weeks ago

    mumbai, India Think & Grow Rich Academy Full time

    Company DescriptionThink & Grow Rich Academy is a personal and professional growth, Coaching & Development Company located in Mumbai, India. The company is committed to delivering on the fundamental principles to Develop A Success Mindset .It offers effective offline and online programs, seminars, webinars and online courses that help individuals alter their...

  • Operations Manager

    2 weeks ago

    Mumbai, India Grand Hotel (Bombay) Pvt. Ltd. Full time

    Company DescriptionGrand Hotel (Bombay) Pvt. Ltd. is a prestigious hotel company located in South Mumbai. Established in 1922, our flagship property, the Grand Hotel, was designed by renowned architect George Wittet, who also designed other historical landmarks in Mumbai. We also have a second property, the Valley View Grand Resort, situated in the...

  • Operation Manager

    4 weeks ago

    mumbai, India Muktaa The Wellness Clinic & Luxury Spa Full time

    nsuring all operations are carried on in an appropriate, cost-effective way.Improving operational management systems, processes and best practices.Helping the organizations processes remain legally compliant.Formulate strategic and operational objectives.Examine financial data and use them to improve profitability.Manage budgets and forecasts.Perform quality...

  • Operations Manager

    2 weeks ago

    Mumbai, India Grand Hotel (Bombay) Pvt. Ltd. Full time

    Company Description Grand Hotel (Bombay) Pvt. Ltd. is a prestigious hotel company located in South Mumbai. Established in 1922, our flagship property, the Grand Hotel, was designed by renowned architect George Wittet, who also designed other historical landmarks in Mumbai. We also have a second property, the Valley View Grand Resort, situated in the...

  • Operations Manager

    2 weeks ago

    mumbai, India Grand Hotel (Bombay) Pvt. Ltd. Full time

    Company Description Grand Hotel (Bombay) Pvt. Ltd. is a prestigious hotel company located in South Mumbai. Established in 1922, our flagship property, the Grand Hotel, was designed by renowned architect George Wittet, who also designed other historical landmarks in Mumbai. We also have a second property, the Valley View Grand Resort, situated in the...

  • Operations Manager

    2 weeks ago

    mumbai, India Think & Grow Rich Academy Full time

    Company Description Think & Grow Rich Academy is a personal and professional growth, Coaching & Development Company located in Mumbai, India. The company is committed to delivering on the fundamental principles to Develop A Success Mindset .It offers effective offline and online programs, seminars, webinars and online courses that help individuals alter...

  • Operations Manager

    10 hours ago

    mumbai, India Acme Services Private Limited Full time

    Job Description: 1 Oversee product delivery and inventory control 2 Streamline operations and increase efficiency 3 Understand ecommerce platforms and software 4 Coordinate with cross-functional teams to ensure efficient ecommerce operations, including inventory management, logistics, and customer support. 5 Stay up-to-date with industry trends and...

  • Operations Manager

    4 weeks ago

    mumbai, India White Force Full time

    Job Description: Operations ManagerExp. – 5+yrsLocation – RemoteKey Responsibilities -● Inventory Management: provide quantitative and qualitative sales analyses to accurately project demand for future sales● Collaborate with the Lead Buyer and warehouse staff to ensure projected demand and inventory needs are met diligently● Ensure...

  • Operations Manager

    4 weeks ago

    mumbai, India Concentrix Full time

    Description The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved. Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business...

  • Operations Manager

    4 weeks ago

    Mumbai, India Concentrix Full time

    Description The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved. Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business...

  • Manager - Operations

    4 weeks ago

    Mumbai, India Linedata Full time

    Job Description At Linedata we believe finance matters to our society as much as energy to life and fueling financial transformation is vital for development and leadership. We humanize technology. We are passionate experts who provide the investment management and credit communities with innovative, user-friendly products which help their businesses...

  • Manager - Operations

    4 weeks ago

    mumbai, India Linedata Full time

    Job Description At Linedata we believe finance matters to our society as much as energy to life and fueling financial transformation is vital for development and leadership. We humanize technology. We are passionate experts who provide the investment management and credit communities with innovative, user-friendly products which help their...

  • Operation Manager

    3 weeks ago

    Mumbai, Maharashtra, India HR4U Consulting Full time

    To interact with trade bodies, chambers, institutions, media, and corporates to involvethem with our trade initiatives. To co-ordinate with exhibitors and buyers for smooth functioning of exhibition. To be responsible for Promotion and Media Plan / Vendor Management / BuyerPromotion/ Production & Logistics etc. Social Media skills would be an added...

  • Senior Operations Manager

    3 days ago

    Mumbai, India Aston Processors Limited Full time

    Company DescriptionAston Processors Limited is a renowned metal recycling company located in Mumbai. We specialize in the processing, trading, and distribution of a wide range of goods, including Non-ferrous Metals such as Copper and Aluminium. We manufacture high-grade Copper continuous casting rods which has uniform electrical conductivity more than 100...

  • Event Operations Manager

    7 days ago

    Mumbai, India Fairfest Media Limited Full time

    Job Description: Fairfest Media, the organizer of TTF, OTM and BLTM is an established leader in travel trade shows in India, serving governments and businesses from over 100 countries.Fairfest’s flagship travel event is OTM, which is well-recognised as India’s leading travel event and is the largest B2B travel show in the Asia-Pacific region.We are...

  • Event Operations Manager

    6 days ago

    Mumbai, India Fairfest Media Limited Full time

    Job Description: Fairfest Media, the organizer of TTF, OTM and BLTM is an established leader in travel trade shows in India, serving governments and businesses from over 100 countries.Fairfest’s flagship travel event is OTM, which is well-recognised as India’s leading travel event and is the largest B2B travel show in the Asia-Pacific region.We are...