Vice President

2 months ago

Bengaluru, India Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Vice President- Operations, Operating Leader for Engineering Services

To lead the operations of a large engineering services team within a service line and meet/exceed business objectives of the same.

Core delivery – handling operations end to end.

Operations professional – responsible for SLAs; productivity, quality, process improvements

Ability to manage people effectively

Willing to get into the trenches when required. Transactional involvement will be there.

Should be ok for US shift type operation or early morning as well. Flexibility is the key.

Understand technology and how to leverage it for business

Ability to scale up for larger responsibilities as time progresses.

Responsibilities

CLIENT

Undertake necessary preparation for client reviews or support the Functional head in preparation for client reviews.

Lead certain client reviews. These reviews may or may not include account managers.

Be proactive and systematic to avoid client escalations / issues and promptly resolve and/or appropriately channelize any escalations

Lead or assist in developing proposals/parts of proposals, requisite services/ solutions to increase business from existing clients with the account manager OR sales team.

Assist the sales team in pitching to new prospects.

Assist the Functional head/Sales team/Marketing team in the preparation of marketing material.

Maintain sustainable and trustworthy relations in the client organization

OPERATIONAL

Meet / exceed operational targets for the service line/team within engineering Services.

Clearly define and communicate operational targets for direct reportees.

Ensure that direct reportees systematically define and communicate operational targets to subsequent team members, thus affirming all team members have clearly defined targets.

Build (where applicable and requested), run and review processes and systems to ensure business objectives are met / surpassed.

Consult teams to ensure development and improvement of processes and systems.

Drive LEAN culture and adoption in the team

Action and implement various strategic initiatives like quality improvement/measurement, automation etc.

Generate correct and timely invoices monthly.

Develop and proactively review and tune the team structure to meet / exceed business objectives. 

Ideate and contribute to the development of new service offerings/products for the market.

Contribute to ensuring current service offerings are continuously upgraded with innovative solutions that are market oriented and enable the function to continuously climb the value chain.

Contribute/lead in planning and outlining expectations for operation related IT infrastructure. Work with IT team for selection, upgrade, and review of operational related IT infrastructure.

Stay abreast of relevant competitor information and share it with the corporate planning team and other teams as applicable.

PEOPLE

Identify gaps in the service line talent pool and take appropriate action (select or train people) to bridge the gap.

Participate in the selection process to ensure the right talent is selected in a timely manner.

Develop, groom and coach team members so that they can perform better / as per the business objectives

Effectively train team members to enhance skill sets/performance.

Facilitate transfer of talent to other teams and absorb talent from other teams.

Clearly define and communicate KRA’s and KPI’s for direct reportees.

Ensure that direct reportees systematically define and communicate KRA’s and KPI’s to subsequent team members, thus affirming all team members have well defined KRA’s and KPI’s.

Make sure all team members' performance is reviewed periodically and clear feedback is provided on a continuous basis.

Ensure timely completion of appraisals.

Resolve and/or escalate employee grievances in a timely manner.

Ensure employees are highly motivated and have high morale

Qualifications we seek in you

Minimum Qualifications / Skills

Engineering Degree in Computer Science / Electrical / Mechanical. Must have a minimum of 15 years of post-qualification experience in supporting heavy manufacturing industry. Background in health care industry is added advantage

Desired: Master's in management, Research experience Embedded software development, systems engineering

Solid experience in Embedded C, C++. 

Experience of Real-Time Operating Systems (e.g., VxWorks, QNX, Thread-X).

Hardware programming using VHDL, Verilog.

Good knowledge of Microcontroller/processor architecture.

Working experience on Protocol like; TCP/IP, CAN, I2C, SPI, UART.

Understanding of Electrical concepts and communication protocols (TFC, DNP3, CAN).

Understand schematics and microcontroller architecture (32-bit) (Tiva processor, IMX6 family).

UNIQUE CIRCUMSTANCES

Work in client specific time zones (PST, EST, CST, GMT) is possible

Some travel (national/international) may be required

Should be willing to take short / long term transfers across different geographies and/or roles.

Preferred Qualifications/ Skills

Desired: Masters in management, Research experience Embedded software development, systems engineering

Solid experience in Embedded C, C++. 

Experience of Real-Time Operating Systems (e.g., VxWorks, QNX, Thread-X).

Hardware programming using VHDL, Verilog.

Good knowledge of Microcontroller/processor architecture.

Working experience on Protocol like; TCP/IP, CAN, I2C, SPI, UART.

Understanding of Electrical concepts and communication protocols (TFC, DNP3, CAN).

Understand schematics and microcontroller architecture (32-bit) (Tiva processor, IMX6 family).

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