Tele Caller Executive
Found in: Talent IN C2 - 2 weeks ago
- Make outbound callsto potential and existing customers
- Understandcustomer needs and provide accurate information about products orservices
- Persuasively promote products orservices to meet sales targets
- Handle customerinquiries and resolve issues promptly
- Updatecustomer records and sales activities in thedatabase
- Follow communication scripts andadhere to compliance regulations
- Collaboratewith the sales team to meet customerneeds
- Conduct customer satisfaction surveys andfeedback followups
- Meet daily and monthly calltargets
- Adhere to call center standards andprocedures
- Report any technical or serviceissues to the appropriate department
- Providefeedback and suggestions for processimprovement
- Maintain a positive andprofessional attitude during interactions
- Adaptto changes in products services or policies andprocedures
- Attend regular training sessions toenhance skills and productknowledge
- Prior experience intelemarketing or customer service
- Excellentverbal and written communication skills
- Strongactive listening and persuasionabilities
- Proven track record of meeting andexceeding sales targets
- Ability to handlecustomer complaints and escalationseffectively
- Good knowledge of relevant computerprograms and telephone systems
- Ability tomultitask prioritize and manage timeefficiently
- Flexibility to work in rotationalshifts as per businessrequirements
- Adaptability to different customerpersonalities and situations
- Strongproblemsolving skills and customerfocusedmindset
- Familiarity with CRM systems and callcenter equipment
- Ability to work under pressureand maintain a positive attitude
- Commitment tocontinuous learning andselfimprovement
bpo,communication,communicationskills
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Tele Caller Executive
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