Implementation Specialist I
1 week ago
About Us
Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization’s GRC practices so they can make better decisions, faster. No matter the challenge.
At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Be a part of a global community on a mission to make a real impact.
Learn more at .
Position Overview:
The Implementation Specialist coordinates successful Diligent customer onboarding and training, and partners closely with the CSM client owner to help support long-term customer satisfaction, retention, expansion, and referral sales. The Implementation Specialist inspires, coaches, and develops Diligent’s new and expanding customers, to drive best practice product utilization and measure success against pre-defined metrics.
This multi-faceted role works with cross-functional teams in Diligent to execute best practices for the implementation of Diligent’s products. This is a fantastic opportunity to interface directly with Directors and Executives of companies in the APAC region, as well as Corporate Legal Counsel/Administration, and IT project teams.
Shift: EMEA/APAC
Key Responsibilities
- Work closely with the Services, Training, and Support team to deliver a seamless onboarding experience for Diligent customers.
- Ensure client sites are configured to contract specifications and clients can confidently utilize products.
- Act as a subject matter expert for best-practice product usage.
- Follow up with customers on Diligent product utilization and provide ongoing care to customers to optimize the use of Diligent products.
- Remain in constant contact with the customer throughout the onboarding phase, ensuring adoption and satisfaction with the product. You will own the client relationship for the first 30-90 days, or until onboarding is completed.
- Provide customer feedback on Modules to assist in the continuous improvement of Diligent products.
- Manage day to day administrative client requests as required such as adding and removing users and site setting changes.
- Collaborate with colleagues to improve processes and best practices for the implementation and customer training of Diligent’s Governance products: including board collaboration and entity management.
Required Experience/Skills
- Strong technical and account management experience, with a proven track record in SaaS/software implementation management, or software/SaaS customer success/support.
- A desire to collaborate, with a deep understanding of the technology behind SaaS.
- Excellent Project Management experience.
- Outstanding written and verbal communication skills.
- Strong presentation skills and experience working with C-Level Executives and Directors.
- Superb personal organizational skills to ensure all client commitments are met.
- Experience with corporate governance, corporate legal teams, or entity management a plus.
Preferred Experience/Skills
- A strong customer focus with the ability to deliver extremely high levels of customer satisfaction.
- Resilient with an exceptional ability to perform well in the face of tight deadlines and tough technical and organizational challenges.
What Diligent Offers You
- Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
- We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
- We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
- Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.
Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.
Headquartered in New York, Diligent has offices in Washington D.C., Baltimore, London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney.
We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's and . We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at .
To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.
-
Artificial intelligence specialist
3 days ago
Bengaluru, India May I Help You Full timeArtificial intelligence specialistLcoation : BangalorePlease share cv to ,inJob OverviewMay I Help You is seeking a highly skilled and experienced Artificial Intelligence Specialist to join our team. As an AI Specialist, you will be responsible for developing and implementing AI strategies and solutions that drive innovation and enhance our business...
-
Implementation Specialist I
2 weeks ago
Bengaluru, India Diligent Full timeAbout UsDiligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization’s GRC practices so they can make better decisions, faster. No matter the challenge.At Diligent, you are...
-
Implementation Specialist I
2 weeks ago
Bengaluru, Karnataka, India Diligent Full timeAbout UsDiligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization's GRC practices so they can make better decisions, faster. No matter the challenge.At Diligent, you are...
-
Specialist I, Professional Services
4 weeks ago
Bengaluru, India NextGen Healthcare Full timeDescription :The Specialist I, Professional Services will serve as the liaison between internal teams to support and ensure all incoming requests for services are handled with appropriate action. The Specialist I, Professional Services will review and monitor client requests, work with appropriate subject matter experts where needed, and propose...
-
Specialist I, Professional Services
2 weeks ago
Bengaluru, Karnataka, India NextGen Healthcare Full timeDescription :The Specialist I, Professional Services will serve as the liaison between internal teams to support and ensure all incoming requests for services are handled with appropriate action. The Specialist I, Professional Services will review and monitor client requests, work with appropriate subject matter experts where needed, and propose...
-
Senior Specialist I
2 weeks ago
Bengaluru, Karnataka, India Philips Full timeJOB DESCRIPTION Job Title Senior Specialist I Job Description Job title: Senior Specialist I You are responsible for Responsible for Requirements, Design, implementation, test and integration of design Units in accordance with the higher level Requirement and - Design specifications / architectures including alignment with all the relevant...
-
Specialist I-Tableau and Power BI
2 weeks ago
Bengaluru, Karnataka, India Novo Nordisk AS Full timeDepartment – HR Digital Data & IT - GBS Are you passionate about data and analytics? Do you have experience in developing and maintaining BI solutions? We are looking for a Specialist I to join our team in HR DD&IT at Novo Nordisk. If you are ready for a new challenge and want to make a difference, read on and apply today for a life-changing career....
-
Specialist I-Tableau and Power BI
4 weeks ago
Bengaluru, India Novo Nordisk AS Full timeDepartment – HR Digital Data & IT - GBS Are you passionate about data and analytics? Do you have experience in developing and maintaining BI solutions? We are looking for a Specialist I to join our team in HR DD&IT at Novo Nordisk. If you are ready for a new challenge and want to make a difference, read on and apply today for a life-changing...
-
Sr. Specialist I
4 weeks ago
Bengaluru, Karnataka, India Philips Full timeJob TitleSr. Specialist I - System DesignerJob DescriptionIn this role, you have the opportunity toSr. Specialist I - System DesignerYou are responsible forDefine solutions based on user needs by working with clinical science.Create use cases and requirements.Propose the overall feature design and evaluate between different design choices when...
-
Sr. Specialist I
1 month ago
Bengaluru, Karnataka, India Philips Full timeJob TitleSr. Specialist I - System DesignerJob DescriptionIn this role, you have the opportunity toSr. Specialist I - System DesignerYou are responsible forDefine solutions based on user needs by working with clinical science.Create use cases and requirements.Propose the overall feature design and evaluate between different design choices when...
-
Export Compliance Specialist I
2 months ago
Bengaluru, India Mouser Electronics Full timeJOB DESCRIPTION Title: Export Compliance Specialist I Location: India SCOPE Export Compliance Specialist will focus on denied party and sanctions screening controls and processes. The Specialist will play a key role in understanding the end to end sanctions screening workflows, from the screening systems to operational processes. ACCOUNTABILITIES &...
-
IT Validation and Compliance Specialist I
6 days ago
Bengaluru, India Novo Nordisk AS Full timeDepartment – Submissions, Labelling & Translations solutions - Digital Data (DD) & IT Development GBS Are you experienced in IT validation and compliance within the pharmaceutical industry? Are you looking for a new challenge in a global healthcare company? We are seeking an IT Validation and Compliance Specialist I to join our DD&IT Development GBS...
-
Bengaluru, Karnataka, India TE Connectivity Ltd Full timeApply for CUSTOMER SERVICE SPECIALIST I Job Details TE Connectivity, Career Progress Consultants in Bengaluru/ Bangalore for 0 - 3 Year of Experience on
-
Bengaluru, Karnataka, India TE Connectivity Ltd Full timeApply for CUSTOMER SERVICE SPECIALIST I Job Details TE Connectivity, Career Progress Consultants in Bengaluru/ Bangalore for 0 - 3 Year of Experience on
-
Bengaluru, Karnataka, India TE Connectivity Ltd Full timeApply for CUSTOMER SERVICE SPECIALIST I Job Details TE Connectivity, Career Progress Consultants in Bengaluru/ Bangalore for 0 - 3 Year of Experience on
-
Export Compliance Specialist I
2 weeks ago
Bengaluru, Karnataka, India Mouser Electronics Full timeJOB DESCRIPTIONTitle: Export Compliance Specialist ILocation: India SCOPE Export Compliance Specialist will focus on denied party and sanctions screening controls and processes. The Specialist will play a key role in understanding the end to end sanctions screening workflows, from the screening systems to operational processes. ACCOUNTABILITIES &...
-
Design & Implementation Specialist - WMS/WMOS
4 weeks ago
Bengaluru, India Manhattan Associates Full timeWe create possibilities that move life and commerce forwardWelcome to Manhattan Associates. Our supply chain commerce technology positively affects how people on six continents work, shop and live. If you want to tackle complex problems, push limits and redefine what’s possible, you’ve come to the right place.WMS Design and Implementation Specialist**We...
-
IT Validation and Compliance Specialist I
2 weeks ago
Bengaluru, India Novo Nordisk AS Full timeDepartment – Cross IT Services Are you experienced in IT validation and compliance within the pharmaceutical industry? Are you looking for a new challenge in a global healthcare company? We are seeking an IT Validation and Compliance Specialist I to join our Cross IT Services team at Novo Nordisk. If you have a strong background in computer system...
-
Design & Implementation Specialist - WMS/WMOS
2 weeks ago
Bengaluru, Karnataka, India Manhattan Associates Full timeWe create possibilities that move life and commerce forwardWelcome to Manhattan Associates. Our supply chain commerce technology positively affects how people on six continents work, shop and live. If you want to tackle complex problems, push limits and redefine what's possible, you've come to the right place.WMS Design and Implementation SpecialistWe are...
-
Bengaluru/ Bangalore, India TE Connectivity Ltd Full timeApply for CUSTOMER SERVICE SPECIALIST I Job Details TE Connectivity, Career Progress Consultants in Bengaluru/ Bangalore for 0 - 3 Year of Experience on TimesJobs.com.
