Technical Publications Professional

Found in: Talent IN C2 - 2 weeks ago

Pune, India Amdocs Full time

In one sentence

Create accurate and detailed documentation sets that allow the customer and internal employees to understand and use Amdocs products effectively and efficiently.

What will your job look like?

General Purpose.

As an Amdocs technical communications expert, you’ll be responsible for explaining the company’s products to its customers. In addition to writing and editing, you’ll have an opportunity to refine your existing expertise in a broad range of technical documentation areas, including knowledge elicitation, the use of documentation tools, and the establishment and refinement of publication structures and standards. Drawing on writing expertise and product knowledge, you’ll be responsible for ensuring that documentation products meet industry standards of quality, usability, and format. Based on design documents, presentations, Focus Team meetings attendance, and SME interviews, you’ll prepare clear and accurate product documents. The job typically includes full responsibility for all official documents of one or more product applications. Main Responsibilities Product application publication expert Responsible for all documents of one or more Amdocs products. In charge of the application's documentation framework, as well as the content of its publications. Generates documents from raw materials, Focus Team information, and SME interviews. Generates User Guides independently by interacting with the product’s user interface. Attends Design Reviews, Opportunity team, and Focus team meetings, and updates documents accordingly. Maintenance Maintains documentation of all versions of the product's publications. Behavioral Competencies

All you need is...

Technical Skills and Qualifications Must have: Excellent understanding of the technical and business aspects of software development Experience in documenting developer-oriented documentation Basic understanding of programming and familiarity with the basics of API design Basic knowledge of developer tools Ability to attend Focus Teams and deduce the information required for the documents Skills with editing and screen-capture tools, such as PowerPoint, Visio, and SnagIt. Strong advantage: Knowledge of Documentation as Code methodology and tools (Git and markup languages) Knowledge of cloud infrastructure technologies, such as AWS, GCP, Azure, and others Programming or software testing background Advantage: Experience in an Agile environment Knowledge of Confluence and Jira

Why you will love this job:

Ability to: Learn and apply new material independently Transform complex material into simple, usable, ordered components Ensure that material is suitable for predetermined structures and target populations Understand and implement priorities Establish good working relationships with application developers and other experts in various groups Analyze design documents Interview sources Persevere with routine tasks over an extended period Deliver thorough, high-quality performance Be a team player Coach others Work under pressure Cope with ambiguous situations and adapt rapidly to new ones

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