Sr. Associate Consulting Support Analyst

4 weeks ago

Pune, India Workday India Private Limited Full time

About the Role

As a part of the Launch Reservation Process the Sr. Associate Consulting Support Analyst will collaborate with multiple teams throughout the sales prospect lifecycle, including Workday Account Executives, Services Executives, Resource Managers, Delivery Directors and Sales Leadership.

As it relates to the Delivery Assurance, this person will work to support the DA Managers, Engagement / Project Managers, and Consultants within Workday’s Global Professional Services Ecosystem to ensure the successful execution of the DA activities for our customers’ deployments.

Our new colleague will contribute in various areas, including the coordination of the Launch Reservation Process, execution of DA quality reviews, general operations and process improvement initiatives, and reporting and analytics:

Launch Reservation Process

Act as the main point of contact for the Launch Reservation Process Coordinate with the Sales and Services organizations to ensure reservations are accounted for and properly processed Maintain and support reports and dashboards for all reservations Continually evaluate the process, reports, and dashboards for ways to improve and automate

Delivery Assurance

Review Checkpoints as part of the DA process for various Workday Product Areas. This involves reviewing content to ensure completeness and accuracy to enable the project to proceed and ultimately ensure the success of our deployments Support the Global Professional Services Organization with all incoming inquiries regarding the Delivery Assurance Program and reviews Identify opportunities for business process improvements and make recommendations as appropriate

If you’re looking to build your career at Workday and make connections across the services ecosystem, this isn’t an opportunity to miss

Please note - This role will work in Pune normal business hours except for 2 days each week when you will work until 20:00.be based on USA work hours in Pacific Standard Time

About You

Basic Qualifications

Undergraduate degree or equivalent experience. Passion for internal and external customer service and excellence driving high quality in the finished product; attention to detail is critical to success 1 - 2 years' experience in analyzing data, reports and dashboards and a willingness to “dive into” systems and formulate new ideas on how to better support stakeholders 1 - 2 Years' experience in spreadsheet programs (ex. Excel, Google Sheets, Smartsheet). Expertise in Excel VBA a plus Ability to work independently and to work effectively with multi-disciplined teams using a combination of business and technical skills

Other Qualifications

Accomplished in process improvement, defining technical requirements, project administration, and operations Excellent organization, time management, presentation, process documentation, problem solving, and communication skills Proficient in G Suite, Excel, Word, and PowerPoint

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