Assistant Front Office Manager

1 month ago


Dehradun, India The Punarnava Resort Full time

Coordination with travel agents

Connect with sales team

Reservations booking daily updation

OTA management & revenue management

Check in & check out responsibilities

Communicate with every guest & getting their feedbacks (online reviews too)

Duty allocation & duty roaster of departmental team

Pass daily reservation information to all departments

02 times training in a week

Grooming & dressing to be checked

  • Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.
  • Oversee and supervises guest arrivals and departures with the front office executive and duty managers.
  • Provide high level of customer service and maintain a high profile in the day to day front office operations.
  • Ensure that personalized service is offered to each and every guest.

  • Ensures that the pricing policy and internal audit procedures are duly applied.




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