Oracle EPM Senior Support Consultant

2 weeks ago

Bengaluru, India Version 1 Full time
Job Description

As an Oracle EPM Senior Support Consultant, you’ll play a vital role in supporting and maintaining Oracle Cloud EPM technology.

Let’s break down the key requirements and responsibilities:

Minimum Requirements:

  • Experience: At least 7+ years of hands-on experience with Hyperion Planning, Essbase, PBCS, HFM,FCCS, and FDMEE (both on-premises and on-cloud).
  • Managed Services Model: Be prepared to work within a Managed Services Model.
  • Time Zones: Willingness to work across different time zones.
  • Communication Skills: Strong verbal, written, and presentation communication skills.
  • EPM Understanding: Good understanding of various aspects of EPM.
  • Reporting: Ability to report clearly and effectively.
  • Learning Attitude: Openness to learning other Oracle EPM solutions (whether on-premises or on-cloud).

Job Description Specifics:

Project-Related:

  • Support and administer the Hyperion Suite of applications.
  • Work with ticketing tools.
  • Develop training documents.
  • Provide clear status reports.
  • Communicate effectively with clients.
  • Be flexible to work in different shifts.
  • People Relations:
  • Maintain Version1 quality standards.
  • Collaborate with the team and support fellow members.
  • Participate in organization-wide initiatives.

Technology-Related:

  • Handle application administration.
  • Provide functional support.
  • Offer technical support.
  • Possess basic infrastructure knowledge.
  • Understand basic database concepts.

Qualifications

  • A minimum of 7 years’ experience as a technical support analyst or similar role.
  • Oracle EPM Cloud Suite experience.
  • hands-on experience with Hyperion Planning, Essbase, HFM, and FDMEE (both on-premises and on-cloud).
  • ITIL process Knowledge
  • Ability to research, learn, troubleshoot, and support.
  • Willingness to operate and progress in areas that are outside of previous experience.
  • Ability to multi-task and prioritize across concurrent workloads may be required.
  • Excellent written and verbal communication

Experienced user of defect tracking systems



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