Deputy Manager-Change Manager-Bangalore

1 month ago

Bengaluru, India Vodafone Full time

What you’ll do

To work in the capacity of a ‘Change Manager & provide governance support towards any ITIL changes in the scope of work. Interface with all other teams within the ecosystem of the project (engineering, customer, service managers, project managers) to ensure that service delivered to the agreed level to customer. To ensure changes are implemented within standard lead times and minimum impact to customers.

Key accountabilities (Role Description)

Responsible for governance to all ITIL change activities to the IT infrastructure in scope of work. Ensure 100% adherence to all agreed SLA Proactive & research based approach to understanding the change management activity specific to the infrastructure and IT environment Owns the end to end ITIL change management process Ability to priorities, re-priorities & escalate to get things done in time Has the technical acumen to manage changes Host the CAB calls and drive change activities across various teams Drive improvement to the change management process including periodic reporting on the performance

Essential

Experience of working on ITIL disciplines Customer Service Experience Hands-on knowledge of Networking Change, Release, Problem & Project Management Acceptable levels of verbal and written business communication skills in English language.

IT Literate Engineering Graduate

Good Understanding of Networking, IT/Telecom processes & products

Desired

Change Management process, SDWAN, IoT, AWS, CCNP, CCIE

ITIL Certification

CCNA Certification

Customer Service Skills Good written and verbal communication skills English Intra/Inter personnel skills Critical thinking towards Problem Solving Methodical and Logical Self-motivated & Self-driven Strategic relationship management with the customer and Vodafone account team Good team player Work in a team that is spread across various locations

Who we are

You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.

As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.

Together we can.

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