SOA Architect with Functional and Development background

1 month ago

Bengaluru, India Oracle Full time

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Senior Systems Engineer, you will interface with the customer*s IT staff on a regular basis. Either at the client*s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status.

Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential. A Bachelor*s degree in Computer Science, Engineering or equivalent experience is preferred with five years related experience. Experience with Oracle*s core products, applications, and tools is important.

Customer Success Serfvices is an organization providing tailored mission critical support services for the full Oracle Product Stack. Oracle CSS understands the customers’ needs and helps them to increase availability, improve performance, mitigate risk and save cost. 

CSS Engineers have the mission to 

develop and manage the technical relationship with a designated account(s) in order to maximize the value of Advanced Customer Services to the customer,  to develop and maintain trusted relationships with the other Oracle contacts within designated account(s) and relevant third parties,  to act as the technical primary point of contact for Oracle Support and  to safeguard customer satisfaction, and renewal, through quality delivery and value-add.

RESPONSIBILITIES: 

Delivering high quality technical results to ACS Customers; Ensuring adherence to internal methodology, tools and quality standards; Identifying required/recommended actions on Customer systems as main output of service delivery, based on own knowledge and experience; Understanding customer requirements and based on own skills and experience, being able to design the proper architecture using the most appropriate products and design a technical plan to integrate them and implement the technical solution. Analyzing, troubleshooting and solving whenever feasible, the issues the customer may face using Oracle products. Escalating at the right time customer issues to Technical Account Manager where relevant; Active participation on Services development; Active collaboration with other engineers in the team or in other teams, to share knowledge, experiences and others, which can benefit ACS Business results.

SKILLS&EXPERIENCE:

We are looking for people experienced in installation and configuration in highly available environments, patching, administration and monitoring, troubleshooting, and also in the design of SOA and BPM based solutions which cover requirements transmitted by a customer. Functional and Development background will be considered a plus .

About products where candidates must demonstrate knowledge, below you have the list

Oracle Service Bus (OSB) B2B Adapters Business Rules BPEL; CEP; Web Services Manager Business Process Management Suite (BPM Process Composer; Process Spaces; Workspace) BAM Related Products WebLogic Server Coherence WebTier (Oracle HTTP Server, Oracle WebCache)

REQUIREMENTS: 

EMEA Working time (aprox 9:00 to 18:00 CET with 1h for lunch) University Degree; Fluent English (French; Spanish and German will be also valued) Availability to travel and work onsite at customers Availability to work 24x7



As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).

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