Supervisor - Operations

Supervisor

As an employee with Maersk you will be part of a working environment as diverse as the APMM group. Maersk strongly encourages continuous learning at work and sharing of best practices by rewarding innovations. We aren’t all about work, we believe in a holistic development of our employees and so regularly organize recreational activities giving our employees a chance to unwind and showcase their creative side. As an organization we strongly believe in a people-centric approach with emphasis on employee engagement and work-life balance.

Job Family

WnD Operations

Key responsibilities

The Supervisor is responsible for leading the Return Operations team with following main responsibilities:

Maintain SOPs as prescribed by MPO partners for Returns / Disputes resolutions. Co-ordinate with courier partners on disputed cases with proper communications to ensure timely and positive resolution. Maintaining records of all returns and ensure timely closure / issuance of CN / refund processed. Timely raise Insurance Claims and follow-up till closure. B2C / B2B returns management. Segregation of return stock. Refurbishments / repackaging / put-a-way of stock.

We are looking for

Behavioral

Focusses on processes, policies, compliance & relevant system-based knowledge for use in creating right customer experience. Demonstrates understanding of company's business strategy, functional goals, key performance measures and objectives. Ability to use logical, systematic, sequential & pragmatic approach in solving day to day issues. Make use of available tools, collaborates to solve the problem in hand. Demonstrate strong sense of responsibility & ownership. Own end to end resolution of customer’s problems and provide a positive Maersk customer experience All The Way. Passionate to lead initiatives, driven to work with creativity and innovation Someone with who can communicate clearly, consistently. Engage with stakeholder by influencing a variety of outcomes. To develop, maintain and strengthen partnerships with our co-workers, customers, vendors, suppliers & other stakeholders both inside or outside of Maersk. To have agile mindset and should be able to cope with change, risk, setbacks & uncertainty during any transformational change in Maersk. Result oriented, can drive data / fact-based process change journey

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Technical

Very good exposure and end to end understanding of B2B & B2C return management. Good experience using lean / six sigma and other problem-solving methodologies Knowledge of legacy application like WMS & Microsoft Excel. Good knowledge on Data Modelling, Data mining & data analysis. Good analytical & Problem-solving skills.

Experience

3+ years of experience in managing team and workflow management. 3+ years of experience in returns management & ticket raising on different marketplaces. Acquainted with international business environments. Highly responsible in cost exposure and revenue leakage avoidance. Customs experience will be preferred. Well organized when working under pressure. Understand of lean principles, use Lean tools to organize/lead. Familiarity with A.P. Moller Maersk group policies and corporate values. Understanding of processes, policies, compliance & relevant system-based knowledge for use in creating right customer experience.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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