![Concentrix](https://media.trabajo.org/img/noimg.jpg)
Senior Analyst, Forecasting
4 weeks ago
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Role and Key Responsibilities:
-
Develop and maintain a comprehensive forecasting model.
-
Utilize Workforce Management tools to forecast call volume, AHT, and shrinkage to create staffing requirements.
-
Collaborate with tactical Workforce teams.
-
Determine yearly, monthly, daily, and intraday staffing requirements by gathering data on contact center statistics, marketing campaigns, system events, etc.
-
Coordinate and facilitate collaboration with Operations leadership, Marketing, Human Resources, Finance, IT, and other outsourced partners to capture forecast and staff impacting activities.
-
Manage forecast results by providing feedback, Input and reporting to business partners to develop more scientific and accurate forecasting methodology.
-
Align call demand with agent supply to achieve key performance objectives (service level, utilization, budgeting, etc.)
-
Provide long-term forecasts to Operations leaders and product owners in support of future strategic initiatives.
-
Conduct workforce simulations to provide advice regarding the impact of business strategies within contact centers.
-
Provide medium- and short-term forecast to account for changes in campaigns or volume disruptors.
Key skills & knowledge:
-
Graduate with overall 1+ years of Contact Center experience and good communication skills.
-
2+ years’ Workforce Management.
-
Proficiency in Mathematical and Statistical modelling (RStudio, python)
-
Experience normalizing and utilizing historical data for forecasting.
-
Strong business acumen combined with exceptional communication skills.
-
Exceptional analytical, problem solving and decision-making skills.
-
A deep understanding of numbers and ability to use statistical modeling.
-
Ability to provide business insight to multiple levels of management with appropriate level of detail.
-
Ability to work both independently and in a team setting within a fast-paced, entrepreneurial environment.
Educational Qualification: Graduation
Disclaimer : -
'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'
Location:
IND Gurgaon - Bld 14 IT SEZ Unit 1, 5th, 6th and 17th Flr
Language Requirements:
Time Type:
Full time
-
Senior Analyst, Forecasting
2 weeks ago
Faridabad, Haryana, India Concentrix Full timeDescription Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: Develop...
-
Senior Analyst, Forecasting
2 months ago
faridabad, India Concentrix Full timeDescription Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities:...
-
Icwa/cs - Accounting(Spt Job no 50)
3 weeks ago
Faridabad, India Skywalk Consultants Full timeFor Custom Gearing And Power Transmission Product - 10 - 15 Years- Full Time- FARIDABAD**Job Skills**: ACCOUNT & FINANCE SKILLS - Preparing financial schedules duly reconciled with SAP along with performing Variance Analysis (Bud Vs Act) and providing narratives for the variances. - Leading a team of trainees and analysts and overseeing the work of monthly...
-
Merchandiser
2 weeks ago
Faridabad, Haryana, India KK SERVICES Full timePlan and develop merchandising strategies that balance customers' expectations and company's objectivesAnalyse sales figures, customers reactions and market trends to anticipate product needs and plan product ranges/stockCollaborate with buyers, suppliers, distributors and analysts to negotiate prices, quantities and time-scalesMaximise customer interest and...
-
Merchandiser
1 month ago
Faridabad, India KK SERVICES Full timePlan and develop merchandising strategies that balance customers’ expectations and company’s objectivesAnalyse sales figures, customers reactions and market trends to anticipate product needs and plan product ranges/stockCollaborate with buyers, suppliers, distributors and analysts to negotiate prices, quantities and time-scalesMaximise customer interest...
-
Chief Financial Officer
5 days ago
Faridabad, India SAI AUTO COMPONENTS PRIVATE LIMITED Full time**IMMEDIATE REQUIREMENT - FEMALE CANDIDATE** **Responsibilities**: - Drive the company's financial planning - Perform risk management by analyzing the organization’s liabilities and investments - Decide on investment strategies by considering cash and liquidity risks - Control and evaluate the organization’s fundraising plans and capital structure -...
-
Merchandiser
2 weeks ago
Faridabad, India forever placement Full timeMerchandiser **Salary**:20k to 35k Loc:Faridabad Exp:2+ year - Plan and develop merchandising strategies that balance customers’ expectations and company’s objectives - Analyse sales figures, customers reactions and market trends to anticipate product needs and plan product ranges/stock - Collaborate with buyers, suppliers, distributors and analysts...
-
Merchandiser
4 weeks ago
Faridabad, India UKHI INDIA PRIVATE LIMITED Full time**Responsibilities** - Plan and develop merchandising strategies that balance customers’ expectations and company’s objectives - Analyse sales figures, customers reactions and market trends to anticipate product needs and plan product ranges/stock - Collaborate with buyers, suppliers, distributors and analysts to negotiate prices, quantities and...
-
Merchandiser
47 minutes ago
Faridabad, India UKHI INDIA PRIVATE LIMITED Full time**Responsibilities** - Plan and develop merchandising strategies that balance customers’ expectations and company’s objectives - Analyse sales figures, customers reactions and market trends to anticipate product needs and plan product ranges/stock - Collaborate with buyers, suppliers, distributors and analysts to negotiate prices, quantities and...
-
Merchandiser
2 weeks ago
Faridabad, India National Placement Full time**Responsibilities** - Plan and develop merchandising strategies that balance customers’ expectations and company’s objectives - Analyse sales figures, customers reactions and market trends to anticipate product needs and plan product ranges/stock - Collaborate with buyers, suppliers, distributors and analysts to negotiate prices, quantities and...
-
AVP/ Senior Business Development Manager
2 weeks ago
Faridabad, Haryana, India Damco Solutions Full timePosition Title: AVP/ Senior Business Development Manager - Insurance Industry || APAC || AfricaExperience: 8+ YearsLocation: Faridabad/ NoidaObjective:At Damco, the Business Development Manager will play an instrumental role in driving growth for the business by strategically prospecting with impactful messaging. We're looking for a collaborative,...
-
AVP/ Senior Business Development Manager
2 weeks ago
Faridabad, India Damco Solutions Full timePosition Title: AVP/ Senior Business Development Manager - Insurance Industry || APAC || AfricaExperience: 8+ YearsLocation: Faridabad/ NoidaObjective:At Damco, the Business Development Manager will play an instrumental role in driving growth for the business by strategically prospecting with impactful messaging. We’re looking for a collaborative,...
-
Chief Financial Officer
3 weeks ago
Faridabad, Haryana, India RARR Technologies Pvt Ltd Full time1. Drive the company s financial planning. 2. Perform risk management by analyzing the organization s liabilities and investments. 3. Decide on investment strategies by considering cash and liquidity risks. 4. Control and evaluate the organization s fundraising plans and capital structure. 5. Ensure cash flow is appropriate for the organization s...
-
Accounts Handler
3 weeks ago
Faridabad, India Triedge Solution Full timePosition**:Accounts Handler** Stipend: 20,000 - 30,000 monthly Location: Faridabad Roles and Responsibility: Job Responsibilities: Manage the day-to-day operations of the accounting department, ensuring accurate and timely financial reporting. Prepare and present financial statements, budgets, and forecasts to senior management. Monitor and analyze...
-
AVP/ Senior Business Development Manager
2 weeks ago
Faridabad, India Damco Solutions Full timePosition Title: AVP/ Senior Business Development Manager - Insurance Industry || APAC || AfricaExperience: 8+ YearsLocation: Faridabad/ NoidaObjective:At Damco, the Business Development Manager will play an instrumental role in driving growth for the business by strategically prospecting with impactful messaging. We’re looking for a collaborative,...
-
AVP/ Senior Business Development Manager
2 weeks ago
faridabad, India Damco Solutions Full timePosition Title: AVP/ Senior Business Development Manager - Insurance Industry || APAC || Africa Experience: 8+ Years Location: Faridabad/ Noida Objective: At Damco, the Business Development Manager will play an instrumental role in driving growth for the business by strategically prospecting with impactful messaging. We’re looking for a collaborative,...
-
Global GI Data Scientist
3 weeks ago
Faridabad, India HITACHI ENERGY INDIA LIMITED Full timeDescription:Mission Statement:For our Marketing and Sales team, understanding the full potential of our technology and trends in our markets is highly rewarding. In addition, helping customers all over the world improve efficiency, save resources and reduce emissions gives our work a powerful sense of purpose. Working within the Grid Integration Sales...
-
Global GI Data Scientist
2 weeks ago
Faridabad, Haryana, India HITACHI ENERGY INDIA LIMITED Full time:Mission Statement:For our Marketing and Sales team, understanding the full potential of our technology and trends in our markets is highly rewarding. In addition, helping customers all over the world improve efficiency, save resources and reduce emissions gives our work a powerful sense of purpose. Working within the Grid Integration Sales Operations and...
-
KidsWear Designer
4 weeks ago
Faridabad, India Spunkies Full timeLocation: Faridabad main mathura road 5 mins from border of delhi on main mathura road, Haryana. Exp needed: 5Years Minimum. EXPERIENCE IN KIDSWEAR DESIGN IS MUST. Candidates from NIFT & PEARL Institute is mandatory. : We are seeking experienced Senior Designers specializing in kids' fashion (Girls and Boys) for spunkies (www.spunkies.com). The ideal...
-
KidsWear Designer
4 weeks ago
Faridabad, India Spunkies Full timeLocation: Faridabad main mathura road 5 mins from border of delhi on main mathura road, Haryana. Exp needed: 5Years Minimum. EXPERIENCE IN KIDSWEAR DESIGN IS MUST. Candidates from NIFT & PEARL Institute is mandatory. : We are seeking experienced Senior Designers specializing in kids' fashion (Girls and Boys) for spunkies (www.spunkies.com). The ideal...