Senior Manager- Insurance Underwriting

1 month ago

Bengaluru, India Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
 
Inviting applications for the role of Senior Manager, Insurance Underwriting
In this role, you’ll be working as a Senior Manager in Underwriting domain for major US and Canadian Insurance carrier.

Responsibilities
• Senior Manager, Underwriting for Major US and Canadian Insurance carrier
• Process and people leader with direct independent client relation and client handling 
• Leadership experience of managing a team size of + 80, ability to work in an environment of multiple priorities and conflicting deadlines
• Manage FTE’s, SME, AM & Managers levels based on budget requirements & directions provided by Leadership team
• Accomplishment in process optimization, operation management, and client servicing & team management with key focus on cost control, revenue maximization, and strategic planning and change management
• Drive operational rigor, manage SLAs and KPIs, drive continuous process improvements/efficiency
• Good knowledge of P&C Insurance Underwriting, with team leading and client handling experience
• Hands-on MIS skillset to drive insightful performance deep dive with client - responsible for weekly/monthly reporting to both internal management and client stakeholders
• Leading weekly/monthly/quarterly discussions on operations with Canadian client stakeholders
• Ability to function effectively in a team environment exercising good judgment
• Provide quality control for all types of policies and endorsements generated by the business unit.
• Ensure that turnaround time and quality of documents meets Company service standards
• Manage own work in process and support team efforts to ensure that individual, team and office goals are met of performing quality audits
• Understanding of risks faced by the function and the controls in place to manage and mitigate 
• Facilitating goal-level creation for the broader function and works with managers to ensure the goals cascade to all associates 
• Approving hiring and redeployment requests within his/her group
• Queue Management – Effectively managing and monitoring queue
• Sharing RCA on escalations received followed with good problem solving skills & attention to detail.
• Should have wing to wing knowledge of the Endorsement, Submission Intake, Issuance 
• Support Knowledge transfer at the time of process transition from the business site
• Innovate ideas to error proof the process & reduce manual interventions
• Conduct and participate in knowledge transfer sessions for new joiners in the team
Qualifications we seek in you
Minimum Qualifications / Skills
• Any Graduate / Post Graduate
• Relevant years with team leading experience in Underwriting P&C Insurance industry
• Communication skills for client handling– Good Written and spoken Communication Skills
• MIS skillset - Good knowledge of MS Office specifically MS Excel & Word
• Preferred Certification: AINS, IIA, CIP, CPCU
• Preferred Candidate with Green Belt certification
• Preferred Candidate with onsite transition experience.
 
Specify Sub Location: Bangalore, Karnataka 
Shift Window: 5:30PM – 2:30AM IST

Preferred Qualifications/ Skills
• Preferred to have Underwriting, Issuance, Renewals and Endorsement 

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