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SSE- Service now

3 months ago


Noida, India DMI (Digital Management, LLC) Full time

About DMI

DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportation, manufacturing, and other critical infrastructure sectors. DMI has grown to over 2,100+ employees globally and has been continually recognized as a Top Workplace in both regional and national categories.

About the Opportunity

DMI, LLCis seeking a Sr Software Engineer - Web

As a Senior Software Engineer, you’ll work with developers across a team, creating backend APIs, and frontend UI to enhance user experiences and streamline workflows in the construction technology ecosystem. The work involves improving existing APIs, creating new APIs, rolling out a new security model, and creating scalable and resilient services, as well as setting standards and best practices. Duties include peer code review, debugging issues, root cause analysis, and creating solutions that prevent issues from re-occurring.

Duties and Responsibilities:

· Enable the governance of the ITSM and Other Service now Modules to confirm they are operating with accuracy based on defined and documented procedures.

· Responsible for leading process improvement assessment activities, brainstorming discussions and driving recommend solutions that increase stakeholder effectiveness to implementations.

· Resolve technical end user inquiries related to the ITSM and provide the solutions.

· Solid understanding with creating Business Rules, ACL’s, Client Scripts, UI Policies, Script Includes, UI Scripts, Scheduled Jobs, Catalog Forms, etc.

· Use JavaScript to develop solutions for requirements that cannot be satisfied through configuration.

· Deliver improvements to ITSM, ITOM practices that support multiple applications and multiple Lines of Business.

· Design and Develop ServiceNow Tables, Fields, Forms and Access Controls.

· Automate activities on the ServiceNow platform using Flow Designer and/or Workflow Engine.

· Build data sets and transform maps for importing data from other sources into ServiceNow.

· Technical knowledge of integrating ServiceNow with external systems, such as AD, SSO, SCCM, Workday, SAP etc. using REST, SOAP, Integration Hub.

· Perform code reviews and mentor junior developers.

· Creating and maintaining reports, dashboards, and data visualizations to provide insights into the platform's performance and usage.

· Managing platform upgrades and applying patches to ensure the system is up to date with the latest features and security fixes.

· Continuous Improvement: Stay updated on ServiceNow releases, features, and industry trends.

· Providing training to end-users and other stakeholders on how to use the ServiceNow platform effectively.

· Performs other duties as assigned

Qualifications

Education and Years of Experience:   

Looking for depth in Architectural experience with 7-10 years of work performance history. 

Required and Desired Skills/Certifications:  

Requirements:

· Bachelor's Degree or equivalent work experience.

· Minimum of 8+ years of ServiceNow development experience.

· The ideal candidate will demonstrate their extensive scripting capabilities in one or more of the common languages used by ServiceNow, including Java Script, HTML, Angular, etc.

· Experience with development and implementation of ServiceNow ITSM modules - Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management or other ITSM application.

· Experience in Creating Catalog Forms, Business Rules, ACL’s, Client Scripts, UI Policies, Script Includes, UI Scripts, Scheduled Jobs, etc.

· Experience in creating ServiceNow update sets, promoting and testing through multiple instances and into production.

· Experience in leading multiple projects simultaneously.

· Experience in Flow Designer and Workflow Engine.

· Experience with extending the ServiceNow schema to custom applications.

· Experience with ServiceNow client and server-side JavaScript and the ServiceNow APIs.

· System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP, JavaScript.

· A fundamental understanding of CMDB, Discovery and Employee Center.

· Fundamental knowledge of networking including TCP/IP ports and firewalls, network protocols, and IP networks.

· Strong communication, Strong presentation and writing skills.

· Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members.

Location: Noida, India

Working at DMI

DMI is a diverse, prosperous, and rewarding place to work. Being part of the DMI family means we care about your wellbeing. We offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with several of our award-winning, Fortune 1000 clients. The following categories make up your DMI wellbeing:

Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel, and many other items to provide convenience. Development – Annual performance management, continuing education, and tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development. Financial – Generous 401k matches both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance and Disability help provide financial stability for each DMI employee. Recognition – Great achievements do not go unnoticed by DMI through Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgment, employee referral bonuses. Wellness – Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, and several other wellness options.

Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company. The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination based on their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability. DMI maintains a drug-free workplace.