BPO F&A Operations Processing Specialist
3 weeks ago
Job Description
Job Details:
Leads team in the achievement of project milestones and team goalsTo oversee the day-to-day activities of a group of employeesCoaches, motivates and guides team membersUtilizes best practice processes around work assignments, Project management and quality of output while maximizing overall team’s performanceTo improve efficiency, quality and services of ongoing projects/processesSignificant portion of time still spent on performing work of the teamRegularly review the work of team membersIdentifies opportunities for improvement; recommends possible training opportunitiesEnsures team is meeting or exceeding contractual and service level obligations to customersCollects customer’s needs and translates to appropriate solutions Interacts with customers and internal departments to resolve issues Ensures accurate and timely processing of transactions to meet and exceed customer SLAAdhere to all appropriate and agreed standardized processes and proceduresActing as the Subject Matter Expert for the teamConducting & leading the training programs based on business needsAttending team meetings and customer calls to gather feedback and updatesJob Requirements & eligibility Criteria:
8+ Years of experience in Banking BPO is preferredUniversity degree or equivalent that required 3+ years of formal studies of the Accounting & Commerce GraduatesMinimum of 2 years of Team handling is a MandatoryExcellent understanding or an SME of KYC/AML/CDD experienceExcellent people management and interpersonal Skills Excellent Oral & Communication skillsAbility to work scheduled shifts from Monday-Friday 02:00 PM to 12:00 AM Ability to communicate (oral/written) effectively in English to exchange information with our client. Apply from local Career siteListen to the story of Employee Voice
Vijay Bhambri
Operations ManagerIndia
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Alex Gruber
Sales ExecutiveUnited States
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Alejandra Peralta
Legal ServicesMexico
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