Oracle Exadata DBMA

3 weeks ago

Bengaluru, India Oracle Full time

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical inquiries regarding the use of and fix for our Electronic Support Services. A main point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. 

As a Senior Systems Engineer, you will talk to the customer's IT staff on a periodic basis. Either at the client's site or from a remote location, you will be responsible for resolution of moderately sophisticated technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be encouraged to work with only general guidance from management while advising management on progress/status. 

Job duties are varied and complex applying independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential. A Bachelor's degree in Computer Science, Engineering or equivalent experience is preferred with five years related experience. Experience with Oracle's core products, applications, and tools is important. 

 

Minimum 6-10 Years’ experience as an Oracle database engineer/DBA Extensive knowledge and proven fix experience in all areas of Oracle database technology. Advanced level skills in RAC, ASM, Performance tuning, HA, Backup and Recovery Experience in database upgrades, migrations, installations and patching Ability to quickly grasp sophisticated technical issues Knowledge and experience in administration of engineered system products like Exadata and ZDLRA Experience in Engineered system Maximum Availability Architecture Clear understanding of Exadata features like Flash cache, Storage Index, HCC and IORM Understanding of Luns, Cell Disk and Grid disk Understanding Engineered system Health Check Exadata Full stack patching and Upgrade OEM 13c implementation & migration Skills in Golden Gate replication Day to day monitoring experience of RDBMS and RAC environment Willingness to work in shifts and on weekends Phenomenal problem-solving skills, with a strong bias for quality and engineering excellence at scale. Not only must you able to identify, analyze, diagnose, and fix complex problems using appropriate tools under constraints, but able to handle with utmost professionalism without compromising customers’ satisfaction. Will have strong customer-centricity attitude and the passion to work in Service Support line of business including to provide preventive support and proactive advice Good interpersonal communication and written skills in English Able to work with minimal direction, self-motivated, self-directed and take initiative to collaborate and synthesis with members locally or globally across different geographical time zone Degree or equivalent experience in Computer Science, Engineering, related field or equivalent.

Diversity and Inclusion:

An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that encourages thought leadership and innovation.

Oracle offers a highly competitive suite of Employee Benefits crafted on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

At Oracle, we believe that innovation starts with diversity and inclusion and to build the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to optimally participate in the job application, interview process, and in potential roles. To perform crucial job functions.

That’s why we’re committed to crafting a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re encouraged to go beyond what’s been done before.

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