International voice process

1 month ago

Mumbai, India FLY Consulting Services Full time

Company Overview


FLY CONSULTING SERVICES is a promising placement company, operating mainly in the regions of Andhra Pradesh, Telangana, Karnataka, and Tamilnadu. We have been offering a wide range of staffing and placement solutions across different industries, private, public sectors, and for companies of all sizes. Our aim is to connect our clients with the best prospects and help applicants find their desired career path.


Job Overview


Full-Time International Voice Process role in Malad, Maharashtra, India with FLY Consulting Services. We are a promising placement company operating in Andhra Pradesh, Telangana, Karnataka, and Tamilnadu. We offer a wide range of staffing and placement solutions for companies of all sizes and industries. Join us to excel in a dynamic work environment and grow your career in the BPO sector.


Qualifications and Skills


  • Excellent verbal and written communication skills in English
  • Basic computer knowledge
  • Ability to handle customer queries and complaints patiently
  • Strong problem-solving skills
  • Flexible to work in rotational shifts
  • Ability to work in a team environment
  • Previous experience in international voice process or customer service is a plus


Roles and Responsibilities


  • Handle inbound and outbound calls
  • Assist customers with queries and provide product/service information
  • Resolve customer complaints and ensure customer satisfaction
  • Manage and update customer database
  • Follow communication scripts and guidelines
  • Provide excellent customer service
  • Achieve targets and meet performance metrics
  • Collaborate with team members to enhance overall productivity





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