IIB Production Support Analyst
3 weeks ago
Position Description:
At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72, professionals located in 40 countries. Founded in , CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve. At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72, professionals located in 40 countries. Founded in , CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans. We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted. No unsolicited agency referrals please.
Job Title: IIB Production Support Analyst
Position: Senior Software Engineer
Experience: 5- 7 Years
Category: Software Development /Engineering
location: Hyderabad, Bangalore
Position ID: J-
Employment Type: Full Time
Your future duties and responsibilities
5+ years of experience as a Developer & Support, with hands-on experience working on IIB.
Must have excellent interpersonal skills, and willing to learn and contribute in other areas of project.
Your future duties and responsibilities:
Responsibilities:
•Level 2 application support
oReceiving and Acknowledging tickets
oIncident triaging and priority assessment
oAssignment of incidents
oIncident resolution
oApplication monitoring and preventive maintenance
oWeekly status and SLA reporting
•Incident and problem management
oAnalyze, troubleshoot and resolve complex production application defects
oIdentify root cause and devise and implement permanent solutions to recurring defects
•Manage process improvements
•Review and take actions on operational metrics reporting
•Perform minor application upgrades / patches
•Support infrastructure maintenance / validation
•Build and maintain application monitoring, optimization and utilization
oDevise or modify programs to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results.
•Support disaster recovery testing / validation
•Support business resiliency testing / validation
•Audit support and issue remediation
•Support LOB/operations and adhoc requests
oAnalyze business user needs and provide optimal technical solutions
•Support Risk management (vulnerabilities, patches)
•Monitor production jobs and environments
Required qualifications to be successful in this role:
Skills: IIB Production support, UNIX/Linux, Unix Shell scripting, SQL
Years of experience: 4-7 Years
Location: Hyderabad/Bangalore
Shift: Night Shift only
Notice period: Immediate Joiners preferred
Skills:
IBM Websphere Middleware SQL-
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