BPO Metrics

**Trainer - Operation - Immediate Joiner - Banking Premium Process _ Noida** **Preference BPO Relevant Experience as an Training BPO Operation.** **Job description - **Position: Trainer - Banking Premium Process - **Qualification - Graduate**: - **Experience - 3-7 Years**: - **Salary - 4.50 LPA -5.00LPA** **Responsibilities**: - Proven experience in a...

Job Summary: We are searching for a polite, professional Chat Agents to represent our clients professionally by providing remarkable service to their customers via phone. The Chat Agent may handle a high volume of inbound chats and should seek to create a positive experience for each customer. Chat Agents will comprehend to the customer's messages to...

Job Summary: We are searching for a polite, professional Chat Agents to represent our clients professionally by providing remarkable service to their customers via phone. The Chat Agent may handle a high volume of inbound chats and should seek to create a positive experience for each customer. Chat Agents will comprehend to the customer's messages to...

We are looking for a resilient, empathic business development executive to contribute to the growth of our company. Business development executives are responsible for finding and retaining clients, encouraging extant clients to purchase added products or features, and remaining abreast of changes in consumption.ResponsibilitiesBuild relationships with...

Manager-CX-Quality About the team: At CX Quality we believe that the primary responsibility is to capture customer voice and create opportunities as business and process level. We strive in enabling consultants by providing effective coaching and feedback to deliver the world class experience during an interaction with the customer on any channel  We...

Manager-CX-Quality About the team: At CX Quality we believe that the primary responsibility is to capture customer voice and create opportunities as business and process level. We strive in enabling consultants by providing effective coaching and feedback to deliver the world class experience during an interaction with the customer on any channel We...

Role Purpose The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. Do Ensure process is executed as per the client contract Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to...

Job description We are looking for a Quality Auditor to join our high-impact team focused on the US market. Responsibilities for Quality Auditor - Support our operations team by reporting the task completion to the stakeholders on time - Assist in validating, data tagging, and providing ad hoc support across various quality processes - Complete the tasks...

Job description We are looking for a Quality Auditor to join our high-impact team focused on the US market. Responsibilities for Quality Auditor - Support our operations team by reporting the task completion to the stakeholders on time - Assist in validating, data tagging, and providing ad hoc support across various quality processes - Complete the tasks...

Looking for HRBP for Team with 6 -11 years of experience in Human ResourcesWe are currently seeking a Deputy Manager/Assistant Manager - Human Resources reporting directly to Senior Manager - Human Resources to join the team based in Noida.About The Role:Your main missions and responsibilities will be to:- Create People plans that support business...

Job Summary: We are searching for a polite, professional Collections' Agents to represent our clients professionally by providing remarkable service to their customers via phone. The Collection's Agent may handle a high volume of inbound calls and should seek to create a positive experience for each caller. Collections' Agents will listen to customers...

**Job description** We are looking for a Quality Auditor to join our high-impact team focused on the US market. **Responsibilities for Quality Auditor** - Support our operations team by reporting the task completion to the stakeholders on time - Assist in validating, data tagging, and providing ad hoc support across various quality processes - Complete the...

Job Description Primary Responsibility Run client operations and responsible to drive process KPI SLAs People Management & Drive Process Improvement. Performance Parameters (Measurable) · Employee Satisfaction, people development and morale. ( 25%) · Attrition within target levels. (25%) · Improvement in quality and productivity....

Job Description Job Objective: Heads a team of WFM Supervisors and/or WFM Analysts to support Operations Essential Duties & Responsibilities: Responsible for Workforce Management & Service Delivery to Internal & External Customers Manages a WFM team for 3 to 5 clients. Effectively leads and mentor the team to support Ops. Directly manages WFM...

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Come make an impact on the communities we serve as we help advance...