Customer Success Manager

Found in: Talent IN C2 - 2 weeks ago

Bengaluru, India Informatica Full time

External Description:

Build Your Career at Informatica

We're looking for a diverse group of collaborators who believe data has the power to improve society. Adventurous minds who value solving some of the world's most challenging problems. Here, employees are encouraged to push their boldest ideas forward, united by a passion to create a world where data improves the quality of life for people and businesses everywhere.

Customer Success Manager (French/Spanish)

We're looking for a Customer Success Manager to join our team in Bangalore, Hybrid.

You will report to our Manager - Customer Success.

The Customer Success Manager manages a portfolio of Informatica customers from purchase to renewal and growth throughout their lifecycle. The ideal Success Manager has a background in enterprise applications, data management, consulting and industry skills that enables them to speak the customer language.

Technology You'll Use

French / Spanish - Pre sales -Technical - Cloud Applications - Certifications French ; CSM - Implementation; Presales - Informatica Product - Partners; Customer Success - Informatica product knowledge

Your Role Responsibilities? Here's What You'll Do

Assess the reasons for customer investment in the platform, articulate and document customer business objectives and success criteria. Partner with the Informatica Sales team to facilitate seamless transfer of knowledge gathered during the sales cycle and continue working with the Account Team to drive customer value Understand the customer's Informatica implementation and use data management experience to provide best practices and act as an advocate for the services available on the Informatica Data Management Cloud. Identify risks and work with the account team to build a risk mitigation plan Create a comprehensive customer facing adoption path and roadmap showing the current state, target future state, tim enablement plan. Utilize Informatica data and analytics platforms to assess customer utilization of Informatica products. Diagnose reasons for low utilization and develop consumption strategies to increase consumption levels. Consistently communicate technical product releases, system changes and other relevant updates and act as a liaison to Informatica product management As this role is for Tech Touch Customer Success Manager, you will work on accounts at Scale.

What We'd Like to See

Direct experience implementing cloud enterprise software with a focus on data management solutions (ie: data governance, data integration, master data management, data quality) Significant customer facing experience leading large enterprise customers through business and/or technology transformations with large account/project management experience with a techno/functional bias.

Role Essentials

Engage in and influencing conversations at the C-level Proficiency in French/Spanish language. BE/B.Tech/MCA/MSc degree(or equivalent) in Computer Science or related technical field. Experienced Professional with 5+ years of relevant software and/or consulting experience

Perks & Benefits

Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance, and k plan or international pension/retirement plans Flexible time-off policy and hybrid working practices Tuition reimbursement program to support your personal growth Equity opportunities and an employee stock purchase program (ESPP) Comprehensive Mental Health and Employee Assistance Program (EAP) benefit

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