AGM - Technical Service
3 weeks ago
Role
Technical Service Manager
Job Level/ Designation
M2/AGM
Function / Department
Enterprise Business / CS
Location
MohaliJob Purpose
Responsible to provide Technical Support for the Carrier Customers using FLDS (Voice & Data) services.
Key Result Areas/Accountabilities
1. Technical knowledge on Data & Voice Network: -
Should be able to understand the architecture of the services being offered under Wire line business •
Network audit for data links for any single point of failure and plan for additional resiliency.
2. Customer Focus: -
Handling customer faults and ensuring periodic communication to customer during any outages
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