Support Engineer, Device OS

6 months ago


Bengaluru, India ADCI - BLR 14 SEZ - F07 Full time
Amazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced groundbreaking devices like Fire tablets, Fire TV, Amazon Echo and Amazon Show. The Amazon Devices group delivers delightfully unique Amazon experiences, giving customers instant access to everything, digital or physical.

As a Support Engineer on the Core Device OS team, you will be part of a team that owns critical OS components, pipelines, services, tools, and application development frameworks - working on projects that push the boundaries of customer-device interaction.

This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success. Some of the key job functions of the support engineer are:

- Provide first level of support for handling Jiras, tickets, operational issues from production services
- Provide engineering support of our incoming Jiras, tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines.
- Work on maintenance driven coding projects, primarily in C++ and Python
- Read and understand complex application code and make code fixes to resolve support issues
- Develop tools and automate manual operational tasks and easy maintenance of our services.
- Build monitoring metrics dashboard, and report System health and Support status metrics.
- Work with remote development (Sunnyvale) teams for handing-off or taking over active support issues and to create a team specific knowledge base and skill set.

Key job responsibilities
Some of the key job functions of the support engineer are:

- Provide first level of support for handling Jiras, tickets, operational issues from production services
- Provide engineering support of our incoming Jiras, tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines.
- Work on maintenance driven coding projects, primarily in C++ and Python
- Hands-on experience in Unix or any scripting language
- Read and understand complex application code and make code fixes to resolve support issues
- Develop tools and automate manual operational tasks and easy maintenance of our services.
- Build monitoring metrics dashboard, and report System health and Support status metrics.
- Work with remote development (Sunnyvale) teams for handing-off or taking over active support issues and to create a team specific knowledge base and skill set.

A day in the life
Amazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced groundbreaking devices like Fire tablets, Fire TV, Amazon Echo and Amazon Show. The Amazon Devices group delivers delightfully unique Amazon experiences, giving customers instant access to everything, digital or physical.

About the team
Amazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced groundbreaking devices like Fire tablets, Fire TV, Amazon Echo and Amazon Show. The Amazon Devices group delivers delightfully unique Amazon experiences, giving customers instant access to everything, digital or physical.

We are open to hiring candidates to work out of one of the following locations:

Bangalore, KA, IND | Chennai, TN, IND

BASIC QUALIFICATIONS

- 4+ years of software development, or 4+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience scripting in modern program languages
- Experience in agile/scrum or related collaborative workflow
- Experience troubleshooting and documenting findings

PREFERRED QUALIFICATIONS

- Knowledge of distributed applications/enterprise applications
- Knowledge of UNIX/Linux operating system
- Experience analyzing and troubleshooting RESTful web API calls

  • Bengaluru, India Amazon Development Centre (India) Private Limited Full time

    Amazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, Lab126 has produced groundbreaking devices like Fire tablets, Fire TV, Amazon Echo, and Dash Button....


  • Bengaluru, Karnataka, India ADCI - Karnataka - A66 Full time

    About ADCIADCI, a research and development company based in Karnataka, India, designs and engineers innovative consumer electronics. Founded as a subsidiary of Amazon.com, Inc., in 2004, we have since produced groundbreaking devices like Fire tablets, Fire TV, and Amazon Echo.Job Title: Software Development Engineer for Device OSEstimated Salary:...


  • Bengaluru, India ADCI - BLR 14 SEZ Full time

    As a Software Development Engineer in the Amazon Device OS organization, you will own the definition and implementation of components used to build applications on millions of devices. We are building a new development environment for our smart home devices, and, as part of this effort, you will create common software components for product lines such as...


  • Bengaluru, India Applicantz Full time

    THIS IS A LONG TERM CONTRACT POSITION WITH ONE OF THE LARGEST, GLOBAL, TECHNOLOGY LEADER.Our large, Fortune client is ranked as one of the best companies to work with, in the world. The client fosters progressive culture, creativity, and a Flexible work environment. They use cutting-edge technologies to keep themselves ahead of the curve. Diversity in all...

  • Device Engineer

    4 weeks ago


    Bengaluru, India TETRAHED INDIA Private LIMITED Full time

    Job Title : Device EngineerLocation : India-based - Noida preferred, Chennai or Bangalore optionalJob Type : Full-timeExperience : 5-9 YearsBand : E2Job Description : As a Device Engineer, you will play a pivotal role in setting up, configuring, and managing the hardware and software environments for cutting-edge device platforms. This includes platform...

  • OS Engineer

    5 months ago


    Bengaluru, India Tata Technologies Full time

    Hello All, OS Engineer Experience :- 5 To 8 Years Location :-Bangalore Job Description • Hands on strong experience in C coding preferably in Automotive Domain, for a non-OS platform. • Experience in microcontrollers and lowlevel sw to test the HW elements • Strong understanding of Ethernet protocols and Ethernet switch architectures. • Familiarity...

  • Andorid Device Tester

    1 month ago


    Bengaluru, India CEDGE INDIA SOFTWARE CONSULTANTS LLP Full time

    Position Overview :We are seeking a skilled Android Device Tester to join our dynamic team. The ideal candidate will have a strong understanding of mobile device testing methodologies and possess a passion for ensuring product quality. As an Android Device Tester, you will play a critical role in the development and deployment of our Android-based products,...


  • Bengaluru, Karnataka, India Ubique Systems Full time

    At Ubique Systems, we are seeking a highly skilled IT Infrastructure Support Specialist to join our team. The successful candidate will have a strong background in supporting end-user computing environments and a keen eye for detail.Estimated Salary: ₹800,000 - ₹1,200,000 per annumAbout the Role:We are looking for an experienced IT professional to...

  • Qween Network

    2 months ago


    Bengaluru, India Qween Network LLP Full time

    Job Description :- He/she should be responsible for development and delivery of Linux OS and Networking side activities for the product.- He/she would be owner and a go-to person for any technical queries\information on the modules / core areas in the product.- He/she will have the passion to mark a difference and take the product and technology to the next...


  • Bengaluru, Karnataka, India ADCI - Karnataka - A66 Full time

    About the RoleWe are seeking an experienced Principal Graphics Engineer to join our team at ADCI in Karnataka, A66. As a key member of our Device OS group, you will be responsible for implementing and delivering Linux graphics features for devices.ResponsibilitiesCreate innovative new products used by millions of usersPerform new SoCs platform bring up and...

  • Linux Device Driver

    3 months ago


    Bengaluru, India Brothers consulting llc Full time

    Job Description :- Linux Kernel programming in C- Device Drivers (PCI, SPI, I2C)- Should have exposure in Networking domain (Not telecom)- Has exposure to Python (Strongly preferred)- 8+ Year Develop new Platform and Linux system features and services for VMware SASE Mobile Edge, VMware SASE Mobile edge will be ruggedized HW version of existing VMWare SASE...

  • System Dev Engineer

    5 months ago


    Bengaluru, India ADCI - BLR 14 SEZ Full time

    Amazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, Lab126 has produced groundbreaking devices like Fire tablets, Fire TV, Amazon Echo, and Dash Button....


  • Bengaluru, India Strand Life Sciences Full time

    About Strand Life Sciences:Strand is a 24-year-old spin-off from the Indian Institute of Science and a leading Genomics company with a global reach. We build applications using DNA sequencing to improve human health, creating algorithms, data pipelines, and visualizations to handle vast amounts of genetic data. Dedicated to transforming complex data into...


  • Bengaluru, India Ubique Systems Full time

    Experience- 3+ YearsLocation- BangaloreNotice Period- Immediate - 15 DaysLooking forFemale Candidates OnlyJob Description:Desktops, Laptops, and Mobile Devices: Administer and maintain a diverse fleet of desktops, laptops, and mobile devices running Windows, Mac OS, and Android. Ensure the stability, performance, and security of end-user computing...

  • Os Architect

    3 months ago


    Bengaluru, Karnataka, India 10x Growth Accelerator Full time

    **OS Architect** Role : OS Architect OS Architect Job Bengaluru | Career at Luxoft It’s a proper OS Architect profile we are looking at Budget - upto 35LPA Work mode - flexible from Bangalore. !!! Checklist before sending CV for review: 1- **Mandatory Skills Description**: - Engineering in Computer, Electronics, or equivalent with 9 to 11 years of...


  • Bengaluru, India Amazon Development Centre (India) Private Limited Full time

    Amazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced groundbreaking devices like Fire tablets, Fire TV, Amazon Echo and Amazon Show. The...


  • Bengaluru, India Ubique Systems Full time

    Experience- 3+ YearsLocation- BangaloreNotice Period- Immediate - 15 DaysLooking for Female Candidates OnlyJob Description:1. Desktops, Laptops, and Mobile Devices: Administer and maintain a diverse fleet of desktops, laptops, and mobile devices running Windows, Mac OS, and Android. Ensure the stability, performance, and security of end-user computing...


  • Bengaluru, India Infogain Full time

    Application Support Engineer (Standard) with skills Application Support Engineer, Application Support Engineer, System Administrator, AD DC DHCP DNS for location Bangalore, India Posted on: July 29, Share on Linkedin Share on Twitter Share on Facebook ROLES & RESPONSIBILITIES Position: - Enterprise Endpoint Administrator The Enterprise...


  • Bengaluru, India FICO Full time

    FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!The Opportunity “Join our z/OS Systems Engineering team in a technical, hands-on role where you'll be working with cutting-edge mainframe technology and supporting...

  • Os Bsp

    6 months ago


    Bengaluru, India RandomTrees Full time

    **Dear,** **I hope you are doing well! My name is Sheethal from the TA team at Randomtrees Pvt Ltd, and I’m reaching out to you today to briefly introduce myself as well as personally extend this invitation to you on behalf of my company.** **Currently, we are looking to identify/invite exceptional talent like yourself, to Randomtrees Pvt...