F&B Executive

4 weeks ago

Pune, India NOVOTEL Full time
Job Description

Primary Responsibilities

  • Coordinate and assist in opening/closing duties and ensure that all settings are completed according to standards and procedures prior to the start of operation
  • Assist management to supervise junior team members and casual labour under his/her leadership/section and to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards
  • Take and record restaurant reservations/cancellations in accordance to departmental standards. Reconfirm reservations through phone calls or email on a daily basis
  • Take food and beverage orders according to guest’s requirements and preferences
  • Deliver food & beverage services in accordance to departmental standards and procedures
  • Ensure that all food & beverage are served according to service standard
  • Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is full
  • Try to remember individual patron’s names and their preferences to extend a personalized service
  • Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
  • Collect food and beverage supply requisition, ensure that the stock collected is as per requisition
  • Handle guests’ complaints and comments tactfully and efficiently. Report any complaints, incidents or other irregularities to management
  • Supervise and assist in assigned work station’s activities and oversee the operation of outlet in the absence of management
  • Assist other Food & Beverage outlets with their operations during peak times or when required

Other Responsibilities

  • Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features
  • Be well versed in hotel fire & life safety/emergency procedures
  • Attend all briefings, meetings and trainings as assigned by management
  • Report for duty on time wearing clean and complete uniform at all times
  • Maintain a high standard of personal appearance and hygiene at all times
  • Perform other reasonable duties assigned by the Management of the Hotel

 


Qualifications

Profile

  • Secondary / High school education
  • Additional certification(s) in Food & Beverage will be an advantage
  • Good reading, writing and oral proficiency in English language
  • Ability to speak other languages and basic understanding of local languages will be an advantage
  • Minimum 2 years of relevant experience in a similar capacity
  • Working knowledge of MS Excel, Word, & PowerPoint

Competencies

  • Good communication and customer contact skills
  • Service oriented with an eye for details
  • Ability to work effectively and contribute in a team
  • Self-motivated and energetic
  • Must be well-presented and professionally groomed at all times


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