Service Desk Analyst

3 weeks ago

Coimbatore, India HARMAN International Full time

HARMAN’s engineers and designers are creative, purposeful and agile. As part of this team, you’ll combine your technical expertise with innovative ideas to help drive cutting-edge solutions in the car, enterprise and connected ecosystem. Every day, you will push the boundaries of creative design, and HARMAN is committed to providing you with the opportunities, innovative technologies and resources to build a successful career.

A Career at HARMAN

As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do everyday.

IT Service Desk – L1 Engineer 9B / 10B)

Role and Responsibilities (Including, but not limited to)

Act as a single point of contact for all modes of support such as phone calls, chat, web portal and emails from customers regarding their IT issues and queries Basic and intermediate level of understanding related to Incident, Service Requests, Work Orders, Major Incidents, Change Request, Knowledge Articles, Knowledge Base, Problem Management, Problem Record and Priority/Severity types response/resolution timelines, CMDB, CIs etc. Monitoring of IT Infrastructure – Compute, Network, Database etc using monitoring tools and take actions as defined in procedure document Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups etc. 1st and 2nd line support - troubleshooting of IT problems (in-house software to hardware, such as Laptops, PCs and Printers, IPhone, Exchange & Active Directory) Provide basic troubleshooting and support for MS Office applications used (Word, Excel, Outlook, PowerPoint, Visio & Project) Escalate unresolved calls to the appropriate support groups as per defined matrix and chase them until closure Take ownership of user IT issues and follow up the status of problems with respective work groups on behalf of the end user Communicate progress on Incidents and Service Requests in a timely manner back to the end user To maintain a high-degree of customer service for all support queries and adhere to all ITIL & ITSM principles Provide stats for the daily/weekly/monthly Service Desk report on call trends and other analysis Publishing support documentation to assist staff with requests for information & provide staff training if required Handling major incidents by coordinating with multiple teams An ITIL qualification (ITIL V3 and Edition 4) is preferable, but not essential Basic knowledge/awareness of Desktop Services, Networking, 0365, IT Security. MCP certification would be desirable

Demonstrated Experience

Excellent communication skills (written and verbal) and telephone call handling etiquettes 1 to 2 years previous IT Service Desk experience required Incident Management experience (Managing incidents including business expectations and communication) Basic User & Security Group Active Directory administration Strong knowledge of Microsoft based operating systems with emphasis on Windows 10 and Office 2010 Experience in using and troubleshooting Outlook (2010 and above) in a network environment (permissions, calendar sharing, delegation) Minimum Education: Graduate in Engineering or Science

  Behavioral Attributes

Strong communication skills, both verbal and written (English language) Work well in team environments and be self-motivated/self-starter Strong listening skills and ability to innovate and brainstorm around business ideas and needs A self-motivated achiever who gains satisfaction from providing excellent customer service Flexibility to support migration issues on the go, without supervision, deal with ambiguity, self-motivated and results driven in 24*7 environment Able to derive results in an ambiguous setting and accomplish results in line with business needs

HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard torace, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

  • Travel Desk Executive

    4 weeks ago

    Coimbatore, India M and C Property Development Private Limited Full time

    **Hello Aspirants,** **We urgently looking for Travel Desk Executive, Coimbatore location** **Position**: Travel Desk Executive **Location**: Coimbatore, TN **Roles and Responsibilities**: - Must have Knowledge of CRS (computerized Reservation System) Abacus / Galileo/ Amadeus. - Shall have Diploma in Travel Tourism / IATA Courses etc. - Handle...

  • Customer Service Associate

    7 days ago

    Coimbatore, India CIRCUIT ENGINEERING Full time

    **Customer Service Associate Duties** - Preferably previous customer service experience, preferably in related field. - Successful completion of provided training. - Proficient computer skills. - Experience with CRM preferred. - Proficient with MS Office suites. - Excellent phone etiquette. - Outstanding communication skills, both verbal and written. -...

  • Front Desk Executive

    6 days ago

    Coimbatore, India Edamanaassery Spine Hospital Pvt Limited Full time

    R & R: - Greet and Welcome the patients - Answer all incoming calls, Keep records and updated files. - Keep the front desk tidy and presentable with all the necessary materials. - Distribute tokens to patients for treatment and consultation - Patient Attendance maintenance. - Bachelor’s degree in any discipline. - Experience working as a Front Office...

  • Hotel Front Desk Agent

    4 weeks ago

    Ganapathi, Coimbatore, Tamil Nadu, India Surada Resorts Private Limited Full time

    Build a job description - Degree required - 3+ years’ front desk experience in the hospitality industry preferred - 1+ years’ customer service experience required - Excellent written and verbal communication skills - Familiarity with Resort Suite software a plus **Salary**: ₹8,086.00 - ₹15,000.00 per month **Benefits**: - Health insurance - Leave...

  • Front Desk Receptionist

    4 weeks ago

    Coimbatore, Tamil Nadu, India espaandsalon Full time

    Greet guests and provide them with superb customer service. Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper. Answer all client questions and incoming calls. Redirect phone calls to the appropriate department and take down messages. Accept all letters and packages, and distribute them...

  • Front Desk Executive

    5 days ago

    Coimbatore, India IRISH EXPERT LLP Full time

    Ø Greet and welcome guests as soon as they arrive at the office Ø Direct visitors to the appropriate person and office Ø Answer, screen and forward incoming phone calls Ø Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g., pens, forms and brochures. Observing professional etiquette. Ø Receive, sort and...

  • Front Desk Executive

    4 weeks ago

    Coimbatore, India IRISH EXPERT LLP Full time

    Ø Greet and welcome guests as soon as they arrive at the office Ø Direct visitors to the appropriate person and office Ø Answer, screen and forward incoming phone calls Ø Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g., pens, forms and brochures. Observing professional etiquette. Ø Receive, sort and...

  • Customer Service Receptionists

    7 days ago

    Coimbatore, India BLAZON Full time

    Job responsibilities for these receptionists include answering and screening inbound calls, receiving and sorting mail, coordinating front desk activities, distributing correspondence and executing all other administrative tasks like faxes, couriers and filling forms. Maintaining proper track record of the incoming/outgoing call and updating account...

  • Front Desk Receptionist

    4 weeks ago

    Coimbatore, Tamil Nadu, India Buddhi Clinic Full time

    Welcome and greet visitors, clients, and employees in a friendly and professional manner. - Answer and direct incoming phone calls to the appropriate person or department. - Assist with inquiries and provide basic information to callers and visitors. - Provide administrative support, including sorting and distributing mail, managing appointments, and...

  • Senior Data Analyst

    1 week ago

    Coimbatore, India HealthSy Full time

    About HealthSy: HealthSy is an innovative healthcare platform that offers a one-stop solution for all healthcare needs. Users can order medicines, OTCs, and other healthcare products, consult doctors online, book home healthcare services and clinic appointments, read health articles, and get authentic medicine information. HealthSy is committed to...

  • Senior Data Analyst

    7 days ago

    Coimbatore, India HealthSy Full time

    About HealthSy:HealthSy is an innovative healthcare platform that offers a one-stop solution for all healthcare needs. Users can order medicines, OTCs, and other healthcare products, consult doctors online, book home healthcare services and clinic appointments, read health articles, and get authentic medicine information. HealthSy is committed to...

  • Senior Data Analyst

    7 days ago

    Coimbatore, India HealthSy Full time

    About HealthSy:HealthSy is an innovative healthcare platform that offers a one-stop solution for all healthcare needs. Users can order medicines, OTCs, and other healthcare products, consult doctors online, book home healthcare services and clinic appointments, read health articles, and get authentic medicine information. HealthSy is committed to...

  • Front Desk Receptionist

    4 weeks ago

    Rs Puram, Coimbatore, Tamil Nadu, India Renew+ Hair And Skin care Full time

    As a clinic receptionist, your main responsibilities involve welcoming patients, scheduling appointments, and maintaining an organized front desk. You'll handle phone calls, manage patient records, and assist with administrative tasks. Effective communication and customer service skills are vital, as you'll be the first point of contact for patients....

  • Receptionist

    4 weeks ago

    Coimbatore, India Minds Gluck Psychology service Full time

    Looking for well spoken front office FEMALE executive at SN Towers, Om sakthi nagar, Bharathi nagar, Ganapathy, Coimbatore. - Applicant should be living within 5 Km of the office. - Greeting clients and setting a positive office atmosphere - Maintaining Client Records. - Should know Google Works, like docs, sheets, drive etc.ttending calls, good...

  • Business Analyst

    3 weeks ago

    coimbatore south, India Yosicare Pvt Limited Full time

    Job Description Job Title : Business AnalystProven experience as a Business Analyst or in a related role (5+ years).Job Summary :The Business Analyst will collaborate with various departments and stakeholders to gather, document, and analyze business requirements, processes, and workflows.They will translate these requirements into functional specifications...

  • Business Analyst

    3 weeks ago

    Coimbatore South, India Yosicare Pvt Limited Full time

    Job Title: Business AnalystProven experience as a Business Analyst or in a related role (5+ years).Job Summary:The Business Analyst will collaborate with various departments and stakeholders to gather, document, and analyze business requirements, processes, and workflows.They will translate these requirements into functional specifications for technology...

  • Business Analyst

    3 weeks ago

    coimbatore south, India Yosicare Pvt Limited Full time

    Job Title : Business AnalystProven experience as a Business Analyst or in a related role (5+ years).Job Summary :The Business Analyst will collaborate with various departments and stakeholders to gather, document, and analyze business requirements, processes, and workflows.They will translate these requirements into functional specifications for technology...

  • Guest Service Associate

    4 weeks ago

    Coimbatore, Tamil Nadu, India Ginger Hotels Full time

    Ensure that standards are being followed including floor sets, cleanliness, marketing, signage and sales promotionEnsure a unique, memorable and emotional customer experienceProvide guest service as required, proactively assessing visitor needs and interestsAssist Manager in resolving conflicts in group schedules due to unexpected changesOpen and close the...

  • ▷ Only 24h Left: Senior Data Analyst

    7 days ago

    Coimbatore, India HealthSy Full time

    About HealthSy:HealthSy is an innovative healthcare platform that offers a one-stop solution for all healthcare needs. Users can order medicines, OTCs, and other healthcare products, consult doctors online, book home healthcare services and clinic appointments, read health articles, and get authentic medicine information. HealthSy is committed to...

  • Front Desk Executive

    5 days ago

    Peelamedu, Coimbatore, Tamil Nadu, India Bouncy House Coimbatore Full time

    Responsibilities - Welcome guests with a friendly and welcoming attitude, providing excellent customer service at the front desk - Assist guests with check-in and check-out procedures, ensuring a smooth and efficient experience - Answer phone calls, respond to inquiries, and provide information about our play center's services and upcoming events -...