Assistant Vice President EXL/AVP/1055128

1 week ago

Noida, India exl Full time

Job Description

Position Title, Responsibility Level

AVP– Conversational AI Delivery Lead 

Function

Digital Transformation

Reports to

SAVP – Digital CX CoE 

Permanent/ Temporary

Permanent

Span of Control

Individual Role 

Location

Any Where in India

Basic Function

We are looking for a Conversational AI Delivery Lead who has 12+ Years of experience in inspiring and leading technical teams and delivering scalable complex technical solutions. 

Technical Delivery Lead should be responsible to deliver engaging and valuable conversational AI solutions for our clients in various domains like Insurance, Healthcare, Travel, Utilities etc., across the globe.

.

Should have experience in managing mid to large teams of Conversational AI Teams which includes developers, designers, project managers, analysts etc. for Various Projects  Lead the ideation, technical development, and Delivery of Conversational AI Projects Address internal and external technical risks, issues and dependencies, even when ownership lies outside the team. Escalate appropriately. Partner with project managers, especially when timelines could be impacted Have worked on AI/ML Projects and understand Conversational AI Platforms like AWS Lex and Google Dialog Flow  Partner with Technology, Operations, Finance, and other internal and external departments to ensure support as needed for identified projects Partner with cross-functional (Presales, solutioning, design, analysts) project teams Liaison with Solutions Team to Validate the Solution Design Manage Internal and External Stakeholders Should be able to handle multiple projects across various verticals  Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time  Strong Knowledge on Cloud Contact Center Platforms like Genesys and Amazon Connect Work With Resource Management Group to form the project go to teams for each client  Establish a trusted and strategic advisor relationship to help drive continued value of our products and services from the inception of the deal till successful delivery  Should be able to define and delivery the success criteria for conversational AI projects in agreement with clients Act as a Client Engagement Manager  Should know how Procurement process works from Quote to PO Suggest improvements to delivery processes based on new technologies, tools and methodologies

Essential Functions

Self-motivated, team player, action and results oriented. Process driven and conceptual thinking Change Management skills Innovative thinker Quick and agile learner Working across cultures with sensitivity, partnering, driving with a focus on business impact Good problem solving and organization skills Excellent oral and written communication skills Past developer background is a plus

Primary Internal Interactions

Senior Business Leadership Service Delivery Managers Digital transformation team ISG Team Legal and Procurement Resource Management Group

Primary External Interactions

Client Teams – especially Client Business & Technology Teams. External Vendors –Product & Services Vendors/Partners, Industry/Business forums 

Organizational Relationships

Reports To : SAVP – Digital CX CoE Supervises :  Individual Contributor

Skills

Technical Skills

Have 10 - 15 years of working experience mainly around technical deliveries Have 2 - 4 years of experience in Conversational AI Platforms like Google Dialog Flow or AWS Lex Have 6 - 8 years of experience on cloud contact centers like Genesys or AWS Connect  Have experience in building Conversational AI/Intelligent Chatbots on web and or mobile platform Good to have programming and scripting languages skills like Python, Java, and Groovy Good to have understanding of SDLC e.g. Agile, Scrum, etc. Proficient in Microsoft Office Suite, specifically Excel and PowerPoint 

Process Specific Skills

Having worked in a Digital transformation capacity using cloud specific solutions and implementation Good understanding of conversational AI Trends, platforms, and technologies Must be ready to work and support multiple time zone whenever there is a need

Soft skills (Desired)

Independent problem-solving, Self-direction, Self-motivated, Flexible and team oriented person Should be able to work independently, with minimum supervision. A Strong sense of ownership, urgency, and drive. Tack-sharp analytical abilities. Strong interpersonal and communication skills.

Education Requirements

Graduate, preference for degree in Computer Science (MCA/BS/BE) with industry recognized certifications

Acknowledgement  (acknowledge that the information contained in this document is factual and complete)

___________________________________ ___________________________________________ ____________________________

Candidate Supervisor/Manager Date

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