Customer Care Field Support

1 month ago

Gurugram, India Nityo Infotech Full time
Customer Care - Field Support ( no remote support profiles ) Experience/Qualifications· Bachelor’s degree in Computer Science, Information Systems or Engineering · Minimum OR 3 years experience of troubleshooting Windows and MAC OS Knowledge · Should have exposure to basic network troubleshooting, VPN, Remote Support · Coordination with IT vendor for warranty support and call logging Skills (including technology) · Hands on Experience on Handling Windows File Server, Backup, Restoration Attributes/behaviours · Demonstrated service excellence· Ability to work in remote environment· Strong Written and Oral communication · Energetic and driven personalityThe key accountabilities for this role are; ·Should have Excellent Experience in MS Office/Outlook, Email Configuration, Backup · Experience in Android & I-OS mobile OS, Mail & Apps troubleshooting· Experience in Ticket process and SLA - Incidents / service requests, Escalation Matrix· Experience of handling Asset/inventory record process, movements etc. · Knowledge of Patch management, Antivirus Troubleshooting· Troubleshooting and installation of Network MFD Printers · Awareness of Information security policy and adherence END User Support- L1/L2 Technical Knowledge ( Windows, Mac Support)Incident, Request - what type of requests / incidents have you handledOnboarding & Exit - have you handled the employee asset handover process?Exposure on Service Now – Ticketing ToolCommunication Skills - out of 5

Experience Required

2 - 5 Years

Industry Type

IT

Employment Type

Permanent

Location

India

Roles & Responsibilities

Coordination with IT vendor for warranty support and call logging Skills (including technology,Demonstrated service excellence,Ability to work in remote environment,Awareness of Information security policy and adherence END User Support- L1/L2 Technical Knowledge ( Windows, Mac Support) Incident, Request - what type of requests / incidents have you handled Onboarding & Exit,you handled the employee asset handover process

Expertise & Qualification

Experience on Handling Windows File Server, Backup, Restoration Attributes/behaviours,Should have Excellent Experience in MS Office/Outlook, Email Configuration, Backup ·,Experience in Android & I-OS mobile OS, Mail & Apps troubleshooting,Experience in Ticket process and SLA - Incidents / service requests, Escalation Matrix,Experience of handling Asset/inventory record process, movements,Knowledge of Patch management, Antivirus Troubleshooting · Troubleshooting and installation of Network MFD Printers

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