Lead Consultant

3 weeks ago

Bengaluru, India Manhattan Associates Full time
We create possibilities that move life and commerce forward Welcome to Manhattan Associates. Our supply chain commerce technology positively affects how people on six continents work, shop and live. If you want to tackle complex problems, push limits and redefine what’s possible, you’ve come to the right place.

position/job description

Single point of contact for our customers and the Brand Ambassadors of Manhattan Associates who are responsible for continued Customer Success . Provide support on market-leading supply chain solutions offered by Manhattan Associates and help customers achieve their business goals. Additionally responsible for providing new design solution for customer specific business requirements like enhancements, new functionality implementation, etc., Design activities include gathering the requirements, providing configuration, process recommendations and functional design document to the customer to arrive at an efficient business solution. Support activities include working with customer on our application issue, troubleshoot and provide feasible workarounds and conclusive root cause analysis. Contribute towards building and improving customer flow and domain/business knowledge base. Work with technical team in developing new design solutions and permanent fix for our application issues. Testing responsibility including regression test scenarios to validate critical customer workflows to ensure all critical aspects of the implementation are working as expected along with successful delivery and deployment of our solution in customer production including post deployment support. Be a customer advocate and provide best practices, suggestions to customer business problems to alleviate DC operational bottlenecks. Act as a Subject Matter Expert in core/complex WM/OM concepts and provide functional guidance to other consultants as needed. Ability to handle production outages and peak season support. Provide immediate workarounds on critical incidents to reduce business impact within prescribed SLA. Demonstrate quick thinking, analytical skills and problem solving to provide faster [sometimes out of the box] solutions to our customer business problems and help increase the ROI. Should be able to independently support high complexity customers and/or lead complex projects. May need to augment customer's level 2 support team to provide effective solution as part of Manhattan Premier Support program. Should be able to work across various products/versions offered by Manhattan Associates in the same segment as per the need. Collaborate efficiently with internal teams within Manhattan Associates to ensure the customer requests are handled with appropriate priority along with providing the needed business context. Customer management - Take ownership of periodic meetings with the customers to discuss various topics. Anticipate customer mood based on the direct interactions and help provide inputs to Manhattan Associates management. Provide training to newer members of the consulting team. Should be able to mentor/coach the new members of the team. Prioritize issues and projects for customer service project team.

position/job minimum requirements

Bachelor’s or foreign equivalent degree in engineering, science or related technical field. Minimum 6 years of experience in supporting or implementing any supply chain packaged application software such as Distribution/Warehouse Management, Order Management, Labor Management, Transportation Management. Minimum 2 years of exposure to Cloud Software troubleshooting methods including [but not limited to] exposure to Postman, Kibana, Grafana etc. Minimum 4 years of experience with database troubleshooting using Oracle SQL or exposure to any related relational database. Minimum 2 years of exposure to UNIX/LINUX. Should know basic commands. Strong analytical and problem-solving skills. Excellent interpersonal and communication [written and oral] skills.

DISCLAIMER :

This job description indicates the general nature and level of work of the incumbent. It is designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be asked to perform other duties as required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Committed to diversity and inclusion At Manhattan, it’s about more than just the work. From cultural celebrations to interest groups to volunteeropportunities, your true self is always welcome here. Our team members’ backgrounds, experiences andperspectives add to us as a whole and make us unique.We are proudly an Equal Employment Opportunity Employer. All qualified applicants will receive consideration foremployment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin,disability, or status as a veteran. In the United States, Manhattan Associates participates in the EmploymentEligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with theSocial Security Administration. Participation in the E-Verify Program allows Manhattan to confirm the employmenteligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has beencompleted.

  • Lead Consultant

    1 month ago

    Bengaluru, India Infosys Full time

    Who are we The Finacle Consulting Group (FCG) is the business and digital consulting arm of Infosys Finacle, the leading global banking solution provider. Finacle leads the analyst’s quadrant as the leader in banking transformation solutions with a history of 25+ years serving the leading global banks. We have a global footprint with 250 + clients...

  • Lead Consultant

    5 days ago

    Bengaluru, Karnataka, India Infosys Full time

    Who are weThe Finacle Consulting Group (FCG) is the business and digital consulting arm of Infosys Finacle, the leading global banking solution provider.Finacle leads the analyst's quadrant as the leader in banking transformation solutions with a history of 25+ years serving the leading global banks.We have a global footprint with 250 + clients across 100...

  • Lead Consultant

    5 days ago

    Bengaluru, Karnataka, India Infosys Full time

    Who are weThe Finacle Consulting Group (FCG) is the business and digital consulting arm of Infosys Finacle, the leading global banking solution provider. Finacle leads the analyst's quadrant as the leader in banking transformation solutions with a history of 25+ years serving the leading global banks. We have a global footprint with 250 + clients across 100...

  • Lead Consultant

    5 days ago

    Bengaluru, Karnataka, India Infosys Full time

    Who are we The Finacle Consulting Group (FCG) is the business and digital consulting arm of Infosys Finacle, the leading global banking solution provider. Finacle leads the analyst's quadrant as the leader in banking transformation solutions with a history of 25+ years serving the leading global banks. We have a global footprint with 250 + clients across 100...

  • Lead Consultant

    5 days ago

    Bengaluru, Karnataka, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...

  • Lead Consultant

    5 days ago

    Bengaluru, India Infosys Full time

    WhoareweThe Finacle Consulting Group (FCG) is the business and digital consulting arm of Infosys Finacle, the leading global banking solution provider. Finacle leads the analyst’s quadrant as the leader in banking transformation solutions with a history of 25+ years serving the leading global banks. We have a global footprint with 250 + clients across 100...

  • Lead Consultant

    1 month ago

    Bengaluru, India Withum Full time

    We have an opening for talented technical professionals with experience in consulting and a proven history of successful delivery of projects leveraging Microsoft Office 365 for mid-market and enterprise clients. The lead consultant is responsible to architect, develop, evangelize, and governs the client’s digital workplace capabilities through the...

  • Lead Consultant

    5 days ago

    Bengaluru, Karnataka, India Genpact Full time

    Genpact (NYSE:G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...

  • Lead Consultant

    2 months ago

    Bengaluru, India Infosys Full time

    Who are weThe Finacle Consulting Group (FCG) is the business and digital consulting arm of Infosys Finacle, the leading global banking solution provider. Finacle leads the analyst’s quadrant as the leader in banking transformation solutions with a history of 25+ years serving the leading global banks. We have a global footprint with 250 + clients across...

  • Lead Consultant

    2 months ago

    Bengaluru, India Infosys Full time

    Who are weThe Finacle Consulting Group (FCG) is the business and digital consulting arm of Infosys Finacle, the leading global banking solution provider. Finacle leads the analyst’s quadrant as the leader in banking transformation solutions with a history of 25+ years serving the leading global banks. We have a global footprint with 250 + clients across...

  • Lead Consultant

    2 months ago

    Bengaluru, India Infosys Full time

    Who are we The Finacle Consulting Group (FCG) is the business and digital consulting arm of Infosys Finacle, the leading global banking solution provider. Finacle leads the analyst’s quadrant as the leader in banking transformation solutions with a history of 25+ years serving the leading global banks. We have a global footprint with 250 + clients...

  • Lead Consultant

    7 days ago

    Bengaluru, India Infosys Full time

    Who are weThe Finacle Consulting Group (FCG) is the business and digital consulting arm of Infosys Finacle, the leading global banking solution provider. Finacle leads the analyst’s quadrant as the leader in banking transformation solutions with a history of 25+ years serving the leading global banks. We have a global footprint with 250 + clients across...

  • Lead Consultant

    2 months ago

    Bengaluru, India Flipkart Full time

    Educational Qualifications: CA/MBA from premier institute or Engineering stream with strong experience in Functional Consultant. What you will be doing: ● Support the long-term technical vision for the team and organization. ● Build highly reliable, available and scalable solutions in Oracle Fusion to meet business requirements. ● Lead Support &...

  • Lead Consultant

    3 weeks ago

    Bengaluru, India Flipkart Full time

    Educational Qualifications: CA/MBA from premier institute or Engineering stream with strong experience in Functional Consultant. What you will be doing: ● Support the long-term technical vision for the team and organization. ● Build highly reliable, available and scalable solutions in Oracle Fusion to meet business requirements. ● Lead Support &...

  • Lead Consultant

    5 days ago

    Bengaluru, Karnataka, India Job Seeks 4U Consultancy Services Full time

    Role : Lead Consultant Experience : 15+ yrs into Customer Service Salary : Maxi 35LPA Location : Bangalore Hands of experience : Customer service, Digital Transformation, Data analytics. Added Advantage : Contact center analytics solution design. Only for female Candidates. The role is of a Lead Consultant Digital Transformation (DTS). As part of DTS...

  • Lead Consultant

    2 days ago

    Bengaluru, India Flipkart Full time

    Educational Qualifications:CA/MBA from premier institute or Engineering stream with strong experience in FunctionalConsultant.What you will be doing:● Support the long-term technical vision for the team and organization.● Build highly reliable, available and scalable solutions in Oracle Fusion to meet businessrequirements.● Lead Support &...

  • Associate Lead Consultant

    2 months ago

    Bengaluru, Karnataka, India Yash Technologies Pvt Ltd Full time

    Apply for Associate Lead Consultant Cloud Security Job, Career Progress Consultants in Bengaluru/ Bangalore for 1 - 3 Year of Experience on

  • Associate Lead Consultant

    3 weeks ago

    Bengaluru, Karnataka, India Yash Technologies Pvt Ltd Full time

    Apply for Associate Lead Consultant Cloud Security Job, Career Progress Consultants in Bengaluru/ Bangalore for 1 - 3 Year of Experience on

  • Lead Consultant

    5 days ago

    Bengaluru, Karnataka, India Computacenter Full time

    Life in the TeamJoin a vibrant and supportive team collaborating to tackle tough technical challenges by crafting top-notch ServiceNow solutions. As one of the pioneering ServiceNow partners in Europe and honored as the 2022 EMEA Elite Segment Partner of the Year, we've built a team with extensive expertise across all facets of the Now Platform.Our clients...

  • Lead Consultant

    5 days ago

    Bengaluru, Karnataka, India Genpact Full time

    Genpact (NYSE:G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...