Technical Service Specialist- Tier 1

4 weeks ago

Bengaluru, India Solaredge Full time

Power the Future withus

SolarEdge (NASDAQ: SEDG) is aglobal leader in highperformance smart energy technology with over5000 employees offices in 34 countries and millions of productsinstalled in over 133 countries.

Our diverseproduct offering comprises intelligent solar inverters batterystorage backup systems EV charging and complete home energymanagement ecosystems.

By leveraging worldclassengineering capabilities and with a relentless focus on innovationwe strive to create a world where clean green energy from the sunis the primary source of power for our homes businesses and justabout everywhere we thrive.

We are looking forTechnical Service Specialists to join our growing Global TechnicalCentre to provide innovative solutions for international marketsincluding North America and Europe. This is an opportunity tobecome an expert in the SolarEdge product offering and the solarindustry in general. Based in our brandnew offices we will be ableto provide a collaborative environment transportation meals and acompetitive compensationpackage.

**This position willrequire regular night and weekendshifts.**

What willyou be doing

  • Answerinbound chats emails and cases from customers and contractors in aprompt knowledgeable and courteous manner documenting allinformation into call tracking system
  • Providesupport in the troubleshooting and diagnosis of grid tie solarinverter issues encountered in the installation and start upproducts by using general knowledge product schematics data storedin knowledgebase and other sources of informationavailable.
  • Work together with operations tovalidate the authorization to release parts needed to solveproblems encountered by customers andcontractors.
  • Provide updates to knowledgedatabase used by other technical support representatives with newtroubleshooting information discovered in the resolution ofcustomer calls.
  • Manage the monitoring databaseof customer installations.
  • Document allactivity in ticketing system and other database softwareplatforms.
  • Create layouts on the monitoringsite at customer s request.
  • Excellentinterpersonal skills and proven ability to build rapport andestablish/keep working relationships with customers peers andmanagers.
  • General understanding of MicrosoftOffice products and utilize themefficiently.


Country:
India

City:
Bangalore

Requirements :

  • 13 years of experience inprofessional customer service and in technical helpline or remotesupport.
  • Engineering or technical qualificationin electrical and electronics a must.
  • Basicunderstanding of IP networktechnology.
  • Experience with solar electricproducts. Exceptional listening and questioningskills.
  • Outstanding written communicationsskills in English. Ability to multitask in a very fastpacedenvironment.
  • Experience working for aninternational organization ispreferred.
  • Ability to work in a continuousshift model.
  • Excellent interpersonal skills andproven ability to build rapport and establish/keep workingrelationships with customers peers andmanagers.
  • Business communication skills inEnglish

SolarEdgerecognizes its talented and diverse workforce as a key competitiveadvantage. Our business success is a reflection of the quality andskill of our people. SolarEdge is committed to seeking out andretaining the finest human talent to ensure top business growth andperformance.

RemoteWork :

Yes

Employment Type :

Fulltime

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