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Lead Technology Business System Consultant- Project Management

2 months ago

Hyderabad, India WELLS FARGO BANK Full time
About this role:

Wells Fargo is seeking a Lead Technology Business System Consultant (Project Management) within the Payments Command Center team

In this role, you will:
  • Lead complex initiatives to provide technological solutions with broad impact for cross functional businesses and technology teams
  • Act as a key participant in providing strategic business solutions to companywide technology initiatives
  • Evaluate highly complex business problems and provide subject matter knowledge proficiency for technology initiatives
  • Define and lead detailed research on business and technology requests to develop efficient and accurate functional requirements
  • Make decisions in highly complex and multifaceted situations requiring solid understanding of domain and technology applications, and which influence companywide technology solutions
  • Lead project or systems documentation, and monitor and manage project schedules and deliverables
  • Collaborate and consult with business and technology teams to provide comprehensive technological solutions for complex business problems
  • Ensure communication and information flow between business and technology teams
  • The Payments Command Center (PCC) is comprised of 2 sites (Hyderabad & Charlotte) responsible for supporting payment processing operations groups and, through them, our customers, and businesses by: monitoring of WF's end-to-end payment flows; management of alerts; and centralized & structured incident communication.
  • PCC sites operate 24x7x365 including remote managerial responsibilities across multiple time zones, on-call responsibility for critical issues that impact the payment ecosystem.
  • The PCC will work across all WF LOBs and Payments Technology teams to provide the above support for all Payment rails (e.g. Wire, ACH, RTP, etc).
Required Qualifications:
  • 5+ years of Business Systems Data and Business Systems Designing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Required Qualifications for Europe, Middle East & Africa only:
  • Experience in Business Systems Data and Business Systems Designing, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
  • Bachelor's degree in Business Administration, Information Technology, Finance, or a related field. Relevant certifications (e.g., PMP, ITIL) are advantageous.
  • Minimum of 12+ years of experience in Payment Operations, Incident management, Production Support or Information Technology or equivalent knowledge of payments and payment technology.
  • Ability to understand technical topics from a strategic and business perspective in order to translate that in executive language.
  • 4+ of Experience in payments/ Operations command center / Relevant experience.
  • This role may require on-call availability during off-hours to manage urgent incidents or coordinate workaround implementations.
  • Outstanding verbal, written, and interpersonal communication skills.
  • Strong understanding of payment processing systems and associated technologies.
  • Proficiency in project management tools and methodologies.
  • Familiarity with incident management and problem resolution processes.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Ability to work in a high-pressure environment with a 24/7 operational focus.
  • Flexibility to work different shifts and be on-call as required.
Job Expectations:
  • The Payments Command Center (PCC) is comprised of 2 sites (Hyderabad & Charlotte) responsible for supporting payment processing operations groups and, through them, our customers, and businesses by: monitoring of WF's end-to-end payment flows; management of alerts; and centralized & structured incident communication.
  • PCC sites operate 24x7x365 including remote managerial responsibilities across multiple time zones, on-call responsibility for critical issues that impact the payment ecosystem.
  • The PCC will work across all WF LOBs and Payments Technology teams to provide the above support for all Payment rails (e.g. Wire, ACH, RTP, etc).
Hands-on experience in below focus areas is expected from the potential candidate:
  • Communications
  • Incident Management.
  • Data Visualization
  • Monitoring
  • Triage/Recovery
  • Liquidity Management
  • Process & Analytics
  • Resiliency Preparedness
  • Payment/Trade life cycle
  • ISO know how (Good to have)
  • RPA/AI know how (Good to have)
In this role, you will:
  • Workaround Management
  • Collaborate with cross-functional teams to design temporary solutions while permanent fixes are being developed.
  • Monitor the effectiveness of workarounds and make adjustments as needed to ensure continuity of payment services.
  • Document all workarounds, including steps taken, impacts, and outcomes, to maintain an accurate record for future reference.
  • Oversee the implementation of permanent solutions to payment processing issues, ensuring alignment with project timelines and objectives.
  • Track progress of implementation projects, identifying potential delays and coordinating efforts to keep projects on schedule.
  • Work closely with development, operations, and IT teams to ensure that solutions are properly integrated and tested before full deployment.
  • Provide regular status updates to stakeholders on the progress of implementations and any associated risks or issues.
  • Lead the coordination of response efforts during payment-related incidents, ensuring that workarounds are quickly identified and implemented.
  • Ensure that post-incident reviews are conducted to analyze the effectiveness of workarounds and the incident response process.
Operational Leadership:
  • Monitor & manage day to day operations of the command center ensuring all payment processes and tasks functioning smoothly and efficiently.
  • Oversee real-time monitoring of payment systems, identifying and resolving any issues or disruptions promptly.
  • "Eyes on Glass" approach for daily monitoring of tasks, Links, Application queues, File transmission and any other critical business event.
  • Collaborate with operations teams to investigate and resolve payment processing issues.
Global Stakeholder Management
  • Collaborate with peers who support the business and are SMEs.
  • Generate and distribute regular reports on payment processing performance, incident management, and system availability.
  • Build strong relationships with internal teams (e.g., IT, operations, finance) and external vendors to ensure successful workaround implementation and project delivery.
  • Maintain an active relationship with global stakeholders, effectively syndicating on relevant issues, influencing to arrive at right decisions.
  • Communicate effectively with stakeholders, providing clear and concise updates on project status, risks, and next steps.
  • Facilitate regular meetings and status calls with stakeholders to ensure alignment and address any concerns.
Continuous Improvement:
  • Continuously assess and improve the process for managing workarounds and implementing solutions, seeking opportunities for increased efficiency and effectiveness.
  • Develop and maintain best practices, templates, and documentation for managing workarounds and implementations.
Train and mentor team members on project management and incident coordination practices

Posting End Date:
16 Sep 2024
*Job posting may come down early due to volume of applicants.

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