Client Account Manager
3 weeks ago
Description
:Client Account Manager
POSITION SUMMARY: Revature is seeking a full-time Account Manager to create strong solution-based client relationships that result in long-term client satisfaction and high retention rates. The AM is assigned to clients to build deeper and wider relationships across the client’s organization. This role is the face of Revature’s service team to the client and is the ultimate owner of service delivery for their assigned accounts. The AM works with multiple personas within a client organization to manage and coordinate service delivery. The role oversees a team of dedicated Revature software development personnel and is intensely focused on client satisfaction.
ESSENTIAL RESPONSIBILITIES
An Account Manager is responsible for managing relationships with key clients and ensuring their satisfaction and continued business with the company.
Responsible for day-to-day account management for targeted clients. Provide consulting services to hiring managers in solving their Talent needs. Engage with senior client management to generate sales leads from existing clients through an established cadence of client contact. Account Growth: Identifying opportunities for account expansion and revenue growth. Collaborating with the sales team to develop strategies to upsell or cross-sell products or services to existing clients. Presenting proposals and solutions to clients to meet their evolving needs. Manage delivery against financial and operational targets. Track and ensure service delivery metrics are 100% aligned and compliant with client expectations, terms, conditions, and guidelines. Accountable for quality of service and performance ensuring that client demands from existing and growth opportunities are factored into capacity plans by working with Sales Executives, Customer Success, Delivery Leadership, and Technology teams. Account Planning: Developing account plans and strategies to achieve revenue targets and meet client objectives. Understand market trends, competition, and industry developments that may impact client accounts. Customer Support: Acting as a liaison between clients and internal teams, ensuring that client inquiries, issues, and requests are addressed promptly and effectively. Providing timely and efficient resolution of client problems and concerns. Client Retention: Developing strategies and initiatives to retain existing clients and minimize churn. Proactively identifying risks and addressing them to ensure client satisfaction and loyalty. Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detailQUALIFICATIONS
5+ years in a software Solutions/Services Account Management role Experience leading new sales pursuits and nurturing existing clients Strong understanding of enterprise technologies Passion for delivering 100% client satisfaction Ability to triage and solve customer facing issue related to Account Management Ability to think out of the box and provide unique client solutions. Excellent written and verbal communication skills Strong Salesforce skills and operating disciplines System Integrator or Management Consulting experience is a plus.Who We Are
Revature is a tech career launch pad and the largest employer of entry-level technology talent in the U.S. The company works with Fortune 500 companies, government organizations, and top systems integrators to grow their business by hiring, training, and deploying top tech talent.
Our mission is to create a pathway for candidates from diverse experiences and educational backgrounds to reach their potential as technology professionals. Alumni of the Revature program work on innovative, challenging, and rewarding software development projects across the United States.
Revature has trained over 7000 software engineers across 54 technical disciplines, recruited talent from 700 universities, and deployed them to blue-chip companies throughout the U.S. We have proudly committed to training 1 million developers over the next decade, helping to close the opportunity gap in tech and supporting the future of work.
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