DC Engineer

1 month ago

Dehradun, India Hexaware Technologies Full time

Description

1.Experiencein working for L1 and L1.5 Windows Monitoring and Support projects.

2.Experiencein working with Data Center and infrastructure monitoring activities.

3.Basictroubleshooting knowledge on Windows, Linux, Network and Database ServersEnvironments.

4.BasicNetwork devices troubleshooting skills and should know terminology (Router Switch,Repeater VLAN)

5.Experiencein application monitoring – perform wellness checks and service validations.

6.Experiencein supporting the Data Center monitoring activities.

7.IncidentManagement (Handling Tickets)

8.Create/UpdateProcess and Technical documentations.

9.Project support willing to work in 24 x 7, Rotational shiftwhich covers weekend shift also.

10.Should have good knowledge andtechnical skills on MS Office (Excel, PowerPoint)

11.Good communications skills (Verbaland Written)

12.Certifications like ITIL, MCP,MCSA, CCNA would be an added advantage.

13.Should be ready to adapt tonew technologies and be good team player

Monitoring.

14. Understand Managed Services Concept and how SLA drivencontracts work.

15. Monitoring tickets daily & ensuring that all tickets arehandled immediately.

16. Maintaining confidentiality of date as required.

17. Helping the consultant with problem solving operations.